BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-12-2010, 10:01 AM   #1 (permalink)
New Member
 
Join Date: May 2010
Model: 8900
PIN: N/A
Carrier: Entel
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default White screen on my BB 8900 Curve

Please Login to Remove!

Anyone know a fix for White Screen on BB 8900 Curve? I live and work in La Paz, Bolivia and there is no OS available for this country, so please do not tell me to reload the OS . From what I have read about this issue, even if I did reload the OS...the problem would continue. What I am looking for is an explanation as to "WHY" this is happening and is RIM or BB looking into a recall or a GOOD FIX for this problem? For the record, I have seen this same issue on several phones here in Bolivia (South America). Any info would be helpful as I am trying to get my local provider to replace the phone and they are trying to tell me that "spam" caused this ...spam? I doubt it...thanks a bunch! Geeks of the world unite!!

Prez
Offline  
Old 05-16-2010, 07:22 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,322
Post Thanks: 43
Thanked 584 Times in 579 Posts
Default

Spam did not cause the phone to white screen.

Overview
After connecting a BlackBerry smartphone to the USB port of a computer, the BlackBerry smartphone shows a white screen and does not display the Connecting to Desktop or Connected to Desktop screens. However, BlackBerry Desktop Manager displays the BlackBerry smartphone's personal identification number (PIN) as being Connected.


--------------------------------------------------------------------------------

Cause
There are multiple causes for this error.
There is a problem with the BlackBerry smartphone's backlight, which could have been caused by a power surge on the USB port.
There are missing .cod files on the BlackBerry smartphone.





--------------------------------------------------------------------------------

Resolution
Complete the following steps to resolve this issue:
Run Application Loader to reinstall BlackBerry® Device Software on the BlackBerry smartphone. .
If the issue still persists, run javaloader by typing a command with the following format:
javaloader [-u] [-p<port>|<pin>] [-b<baud>] [-d0|-d1] [-w<password>] [-q] <command>

Reinstall BlackBerry Device Software, as per step 1.

If the issue still persists, contact your service provider for further instructions.
__________________
If someone helps, tell them by clicking the Thanks buttonî


9810 BES
Z10 on BES
9700 BIS
Offline  
Old 05-23-2010, 03:28 AM   #3 (permalink)
New Member
 
Join Date: Jul 2009
Model: 8900
PIN: N/A
Carrier: tmobile
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi, I have the same problem. i did the backup, uninstalled all applications and software through the application loader in the desktop manager, and it installed them back again. The phone still has the white screen. Where do I type:
javaloader [-u] [-p<port>|<pin>] [-b<baud>] [-d0|-d1] [-w<password>] [-q] <command>
in the process?
Thanks....
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.