BlackBerry Forums Support Community - Email setup issues, i dont see half the options mentioned..

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wrapster

05-12-2010 12:37 PM

Email setup issues, i dont see half the options mentioned..

Hi all,

I recently got the BB data plan activated from my service provider (Vodaphone)
I got an intimation from them as well that the plan has been activated..
So i set out to try and configure my email accounts and then i see that my device shows totally differnt options than what i could find when i searched for 'email setup' on google.

These are the steps i followed.
1. Setup> Email Setup.

Here almost any google link that teaches how to configure an account shows
different options than the ones i have..

But my device has only one option when i click on Email setup. ,ie:
1. I want to use work email account with bb enterprise server.

If i select that then i see get an option asking me if i have an activation code.. (Which was not given to by my carrier).
When i choose 'no' im taken to WI-FI config modes...

Whats happening?
Can anyone please help me set it up?

Thanks.

fratts

05-12-2010 01:53 PM

Sounds like they may have screwed up and assigned a BES data plan to your device. Call them back, explain to them what you wrote to us and I'd be willing to bet the provisioned your phone incorrectly.

Just a hunch.

MidnightDraven

05-12-2010 04:12 PM

BES includes the ability to use BIS, so the personal option should still be available.
Do a battery pull and then check.
Its possible the service books havent pushed to your device yet.

Also try Options - advanced - host routing table.
menu - register now

Are you getting GPRS EDGE or 3G in cap letters in the left hand corner?

snhrph

05-12-2010 07:19 PM

You can also set it up online using your computer:

https://bis.eu.blackberry.com/html?brand=vodauk

wrapster

05-13-2010 08:16 AM

MidnightDraven: Im getting EDGE in caps.
But thats beside the tower level indicator , on the right hand side.

And i did try 'register now' But before that when i opened the host routing table..
I was able to see,
"GPRS IN [404] [and some no]

I tried register now.. then i got a msg that said my device is registerd.. (I had got this earlier also).
Yet when i naviagated to "Email setup" i still see the same options.
Nothing different

wrapster

05-13-2010 08:22 AM

Ah great after the 404 error , I tried to use the link you to set up the service..
And this is what i got...

Code:

This BlackBerry(R) device is not registered with your wireless service provider. 

Please register this device and verify that the URL of the current web site matches 

the one provided by your wireless service provider. 
 

To register: 
 

1. In the Application list on your device, click Options, or click Settings Options. 
 

2. Click Advanced Options > Host Routing Table. 
 

3. Click the Menu key and click Register Now. 
 

If the error persists, contact your wireless service provider

rambo47

05-13-2010 08:23 AM

Your data plan is not associated with your account. Call Vodafone back and ask again. Also try logging into your BIS page at Vodafone and re-enter your PIN and IMEI. Then re-send your service books.

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