BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-20-2010, 03:38 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2010
Model: 8520
PIN: N/A
Carrier: a
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BB messenger over wifi with data plan

Please Login to Remove!

Hello,

I am using 8520 Curve and I do have a data plan. I've heard that this BB allows you to use BB messenger over wifi (as long as you have data plan ofc), so if you didn't have coverage you would still be able to chat over wifi.

My gf lives in a flat where she can hardly have coverage, so BB messenger's messages won't arrive till she's got coverage. She has the same BB as me and I am getting mad with all the BB settings since i don't really know when i am using wifi or gprs(the wifi logo is always grayed out).

Thank you in advance!
Offline  
Old 05-20-2010, 04:17 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2008
Model: 9700
PIN: N/A
Carrier: Telstra Next G
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Mate this is an easy one, just switch of your GPRS setting and only run it on WIFI and chat to your hearts content.I have not heard you need an active phone service to make BBM work???
Offline  
Old 05-20-2010, 04:23 AM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2010
Model: 8520
PIN: N/A
Carrier: a
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

How do i change the gprs setting? i have tried to turn mobile service off (then "OFF" appears at the top right) and then chat but the messages can't be send...
Offline  
Old 05-20-2010, 04:36 AM   #4 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

That would be because your wi-fi icon remains GREY.
A connection to BIS via wi-fi (so u can BBM) should show a WHITE wi-fi icon.
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 05-20-2010, 04:38 AM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2010
Model: 8520
PIN: N/A
Carrier: a
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I've never seen this icon white!

why??
Offline  
Old 05-20-2010, 05:48 AM   #6 (permalink)
BlackBerry Extraordinaire
 
Join Date: Dec 2006
Model: I747
OS: 4.1.1
Carrier: at&t
Posts: 2,340
Post Thanks: 43
Thanked 117 Times in 107 Posts
Default

Does BBM work with "Mobile service" enabled?

If yes to above, you have a problem with setup between BB and wireless router. Reboot your wireless router for starts.

If no to above, you have a problem with your data plan. Call your carrier to confirm proper provisioning.
__________________
The Search tool and BlackBerryFAQ answer many questions.
Offline  
Old 05-20-2010, 06:20 AM   #7 (permalink)
BlackBerry Master
 
dankarlinski's Avatar
 
Join Date: May 2007
Model: 1
Carrier: 1
Posts: 3,391
Post Thanks: 1
Thanked 2 Times in 2 Posts
Default

Wirelessly posted (White and Nerdy)

Are you properly connected to the wifi router?
Offline  
Old 05-20-2010, 10:52 AM   #8 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2010
Model: 8520
PIN: N/A
Carrier: a
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

BBM works perfect if Mobile Network is enabled (although wifi icon is always grey).

My problem is when Mobile Network is disabled due to the fact that I cannot use BBM... I compared with a partner who has the same BB (8520 Curve) and she has the wifi logo white and when her Mobile Network is disabled BBM still works.

In service book theres something missing in comparison with my partner's one: IPPP for BIBS [IPPP]. I found this website in which there's something explained about it: http... help.notify.net/TechDocs/device/BBP/UserGuide/NetHelp/default.htm?turl=WordDocuments%2Fnetworksettings1. htm (put http... together, since i have only 3 posts i can't post links xD)

I've also called Vodafone and told me that everything was working so i should email blackberry and they will find out my problem.... I've done that but I am afraid they won't do anything cuz I think the problem is in my data plan (Am I right?)

Thanks!
Offline  
Old 05-20-2010, 01:09 PM   #9 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

Try resending your service books.
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 05-20-2010, 02:51 PM   #10 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2010
Model: 8520
PIN: N/A
Carrier: a
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I also tried this... first pulling off the battery (didn't work), and then sending service books again.

any ideas? will blackberry.net solve my problem?
Offline  
Old 05-21-2010, 05:12 AM   #11 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2010
Model: 8520
PIN: N/A
Carrier: a
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

can my carrier send me the IPPP for BIBS which is missing in my BB??
Offline  
Old 05-21-2010, 07:12 AM   #12 (permalink)
BlackBerry Extraordinaire
 
Join Date: Jan 2006
Model: LEZ10
OS: 10.0.10
Carrier: Rogers CA
Posts: 1,704
Post Thanks: 20
Thanked 77 Times in 68 Posts
Default

If you have a properly configured Blackberry data plan re-sending service books should have got you the BIBS service book. It sounds like you may have a configuration error on your plan and need to talk to your provider.
__________________
My other Blackberry is a PlayBook.
Offline  
Old 05-21-2010, 09:31 AM   #13 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2010
Model: 8520
PIN: N/A
Carrier: a
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I will call today and tell them to re-install my data plan again and see what happens...
Offline  
Old 05-21-2010, 10:29 AM   #14 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

Quote:
Originally Posted by javibueno View Post
I will call today and tell them to re-install my data plan again and see what happens...
Make sure it is a BLACKBERRY data plan.
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Old 05-21-2010, 11:48 AM   #15 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2010
Model: 8520
PIN: N/A
Carrier: a
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

if it wasnt, would i be able to use bbm? cause i can but just by gprs,not by wifi...
Offline  
Old 05-22-2010, 10:54 AM   #16 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2010
Model: 8520
PIN: N/A
Carrier: a
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hello again guys!

I've compared with the same BB and the same carrier (which works perfect) and we have the same service books and same wifi diagnostic (but we have not tested in the same wifi).

I've been wondering and I don't know if this wifi problem is due to the fact that my BB is unlocked. I unlocked it in order to save money because Movistar gave me the BB and I wanted the data plan from Vodafone. Is it a problem?
Offline  
Old 05-22-2010, 02:28 PM   #17 (permalink)
BlackBerry Extraordinaire
 
Join Date: Dec 2006
Model: I747
OS: 4.1.1
Carrier: at&t
Posts: 2,340
Post Thanks: 43
Thanked 117 Times in 107 Posts
Default

How did you unlock it?

I'm still thinking it has something to do with your wifi connection. Is it possible to test your device on your partners wifi and vice versa.
__________________
The Search tool and BlackBerryFAQ answer many questions.
Offline  
Old 05-22-2010, 03:53 PM   #18 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2010
Model: 8520
PIN: N/A
Carrier: a
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'll try! I unlocked it via tianya.es, via IMEI. At university we have wifi and mine doesn't work but a friend of mine one's does so I am not sure if it is the wifi config.
Offline  
Old 05-22-2010, 04:32 PM   #19 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,223
Post Thanks: 40
Thanked 570 Times in 565 Posts
Default

An IT policy can prevent the BB from receiving BBM over WIFI. Does it have one or did you fully clear the OS ? Another restriction is the Carrier service can do the same thing by placing the restriction on the BB itself. Best thing to do is call the carrier and make sure the Blackberry Data plan does not have any restrictions.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Offline  
Old 05-22-2010, 05:06 PM   #20 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2010
Model: 8520
PIN: N/A
Carrier: a
Posts: 16
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

They told me there were not restrictions and I have a friend with the same BB and the same Data Plan. The only difference is that her BB is from Vodafone (the carrier we have the Data Plan with) and mine is from Movistar but unlocked.

About the IT i know nothing (neither what it means). How can I know if my BB has one? The problem is not just with BBM, is the whole data plan working over wifi.(wifi logo grayed out always)

thanks!!!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.