Originally Posted by NetAdmin71
I have a user that got a new SIM card and it has a different PIN than the one he had before. How do I get the new PIN into the BES so I can start pushing his mail to him?
If the user has a computer with the Desktop Manger installed the next time the new phone is connected it should see the new PIN and ask if he/she wants to change phones.
Otherwise you can do an Enterprise Activation wirelessly to provision the new phone.