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cap2587 05-27-2010 10:42 PM

Blackberry contacts Sync with Outlook!
 
I wasn't sure where exactly to put this post. I am trying to Sync my Outlook contacts/calendar with my Blackberry Curve. I have used the desktop manager and set up a two way Sync b/w BB and Outlook. For some reason it synced all of the info from Outlook to the BB and erased all the contacts phone numbers. The email address were in Outlook, but no phone number's. I was thinking it should have synced both devices to match up and keep the added any new info into both BB and Outlook. I guess I was wrong. I ended up with the email addresses on the BB and no phone numbers. Can someone explain what I did wrong. Is there a way to set up the Sync so that both the BB and Outlook completely match up and any new info goes into Both. It override all the info on the blackberry and just replaced it with the Outlook info. What is the best way to do this? Thanks

wcr3d 05-28-2010 01:45 AM

When you're setting up the sync there is also three types of sync options. One way FROM the device to Outlook. One way TO the device from Outlook. Two way keeping both identical. If I recall there is also a bug when the phone number is in the WORK2 field. I assume it throws off the field mappings, but I am not sure. I would delete all the contact data from the device and recheck your settings.

cap2587 05-28-2010 12:26 PM

wcr3d Thanks for the reply! This is a bug I never want to see again as it was nearly disastrous. There was contacts in the blackberry with email addresses and phone numbers. In Outlook there was some of the same email addresses, some new email addresses and no phone numbers. I figured that a two way sync would mean that both device and Outlook would have the same information by adding new information and keeping all the current stuff. Boy was I wrong and very lucky my friend had a back up of the blackberry. Is there a way of exporting the contacts from the blackberry so that they are safe if anything was to happen like this again. Could you export and import the contacts information from one device to the other. Would this work or would it also make duplicates of any doubles you have. Basically I am looking to get all of the same information in both device and Outlook without losing anything. I am assuming that Outlook format for contacts would be compatible with the blackberry format. Maybe your right when you say the phone numbers could have been in work 2 field. I think they were entered manually and not imported from another device. Any help, links, suggestions would be greatly appreciated. Thanks. Craig

TXLady 05-28-2010 02:49 PM

If I had the problem you have mentioned, I would probably do a couple of things to try to resolve it.

First and formost -- make backup of both BB and of the Outlook contacts. This will ensure you can recover if things screw up again. (I've never done it, but from what I've read here, you can do a selective restore of parts of your BB backup, such as just the contacts.)

I would create a new Outlook contacts list and do a one-way sync from the blackberry to that instead of my regular contacts list (create one called something like BB Contacts). You will have two separate Outlook Contacts lists. I would then do a side by side compare of the two and missing info from the BB contacts list into the regular Outlook contacts - edit until you are satisfied that the Outlook contacts list contains everything from both. This may take a little while but once you get the contact list cleaned up in Outlook on the PC, you should be in good shape for future.

After you are sure the Outlook contacts are done, delete all contacts off of the BB. Now do a one-way sync from Outlook to the BB and you should be in good shape. After that, always do a two way sync and it should keep both in line.

Sounds like what you thought would happen was that syncing would MERGE the contacts. But it doesn't work like that. It also sounds like the settings were for Outlook to overwrite the BB -- you can control this as well. If you look under Conflict Resolution (under advanced in Synchronization settings), your choices are Add all conflicting items; ignore all conflicting items; notify me when conflict occurs; device wins; or Microsoft Outlook wins. It sounds like yours is set so that Outlook wins -- I keep mine set to notify me.

Hope this makes sense and helps.

cap2587 05-29-2010 08:10 PM

Thanks so much for your reply as it really explained alot. I made a silly mistake by not reading up more on how the syncing worked prior to performing a 2 way sync. I have a few more questions that hopefully you can answer. I should have definitely made sure the blackberry was set to win in a conflict with outlook as that had all the numbers in it. I know how to create the second contacts list in Outlook, however how do I tell the blackberry to sync it's contacts to this exact secondary contacts list and not into the main one? How do you delete the contacts list in the blackberry. Is that just done in the blackberry. Let me get straight what your telling me to do.

Back up the blackberry contacts list through the desktop manager. Back up the Outlook contacts. Perform a one way sync from blackberry to Outlook contacts list. Go through the new Outlook contacts list and make sure it has all the new information in it and it includes all of the blackberry numbers, email addresses etc.. Delete all of the blackberry contacts information. The go ahead and perform a one way sync from Outlook to blackberry. Once I do this then I can set the syncing back to a two-way sync. Should I set the BB or Outlook to win in a conflict - does it depend on which device has the most recent changes.

Looking forward to hearing back with some helpful info. Appreciate the help. Craig

TXLady 05-30-2010 02:53 PM

Quote:

Originally Posted by cap2587 (Post 1612445)
Thanks so much for your reply as it really explained alot. I made a silly mistake by not reading up more on how the syncing worked prior to performing a 2 way sync. I have a few more questions that hopefully you can answer. I should have definitely made sure the blackberry was set to win in a conflict with outlook as that had all the numbers in it. I know how to create the second contacts list in Outlook, however how do I tell the blackberry to sync it's contacts to this exact secondary contacts list and not into the main one?

In Blackberry Desktop Manager, From Main Menu, Select Syncronize
On Synchronize Tab, under Configure, select Synchronization
On Synchronization configuration tab, select Synchronization
On the Intellisync pop-up window, select the application you want to set up (in this case, Address Book <->Microsoft Outlook) , and click on Advanced. The Advanced Window will open. First option at the top is Folder Mapping. It will show which folder it is currently mapped to which is probably the default (something like TXLady\Contacts). Select Map Folder. The Map Folder pop up window will appear. On the left, all of your outlook folders are listed (if you have more than one). Select the Appropriate one, probably Personal Folder. Click the + to expand the folder list. Your alternate contact list should be listed here. Select it and click on Add to put it under selected folders. Be sure to also select your default contact list from selected folders and remove it. By the way, I didn't say above but be sure that your alternate contact list is not a sub-folder to the regular contact list. I believe DTM treats sub-folders as part of the main folder when it syncs and I don't think you want that.

Quote:

How do you delete the contacts list in the blackberry. Is that just done in the blackberry.
To delete all contacts on Blackberry. (I had to look for this one)
From Main Menu, select Backup and Restore.
On Backup and Restore screen, select Advanced.
On Advanced screen, select Address Book - All. Then select the Clear Button.
Respond Yes on the Pop up window when asked if you are sure.


Quote:

Let me get straight what your telling me to do.

Back up the blackberry contacts list through the desktop manager. Back up the Outlook contacts. Create alternate Outlook contacts folder. Perform a one way sync from blackberry to the alternate Outlook contacts list. Go through the old (default) Outlook contacts list and make sure it has all the new information in it and it includes all of the blackberry numbers, email addresses etc. BACKUP THE OUTLOOK CONTACTS LIST AGAIN ONCE YOU HAVE IT UPDATED. Delete all of the blackberry contacts information. The go ahead and perform a one way sync from Outlook to blackberry. Once I do this then I can set the syncing back to a two-way sync. Should I set the BB or Outlook to win in a conflict - does it depend on which device has the most recent changes.
Forgive minor edits and reiterations. Very important not to forget the second folder. And while you could use the alternate contacts folder to make the edits in, I think you are better off doing them in your default Outlook folder so that everything stays in one place and you don't forget what you did in the future. (Not that I've ever done that myself............;-)) And always, always, make a backup.

Quote:

Looking forward to hearing back with some helpful info. Appreciate the help. Craig
I guess the one thing I try to make myself an expert on with any device I use is syncing the Outlook contacts. I consider my contacts list one of the most important pieces of information kept on my computer or my BB. I've been using various phones that sync in some form with Outlook for several years and, trust me, have probably made more mistakes and had to recover more times than I want to remember. So I probably back up more than most people but it's been a long time since I had a catastropic failure in this department.

cap2587 05-30-2010 07:33 PM

I think I am grasping what you are saying! The BB has email addreses and phone numbers in it. Outlook just has email addresses and probably some of these are different than the BB contacts. I will definitely back up my BB and Outlook prior to starting this syncing process. My plan is to make a second folder in contacts and call it Edit contacts. Then I am going to perform a one way Sync from BB to the Outlook Edit Contacts folder. The I will use this information to update the main contacts folder in Outlook. Once this is done I will delete the BB contacts and then Syn outlook to BB. This should mean that both contacts folders should be identical. After that I think you wanted me to set up a two way sync with Outlook and BB. Does it matter who I choose to win in a conflict b/w the BB and Outlook. How does a conflict actually come up? I really appreciate your feedback as it has helped me so much.

TXLady 05-30-2010 08:07 PM

You pretty much have it. I think the one step that I did not explictly spell out anywhere is to make sure and go through the configuration to reset the Outlook folder back to the default folder after you edit and before the final one-way sync.

As far as conflicts, doesn't really matter. I set it up to prompt me though so I can choose each time.

It sounds like a lot of work but once you get it all set up, should be easy thereafter.

Maybe I should write this up and post it somewhere for reference in the future. I think a lot of people have issues with getting BB contacts and Outlook properly synced because, like you, they don't understand how it really works. And don't find out they understand wrong until it's too late. You were lucky your friend had the backup -- many people don't and no backup, no recovery.

Good luck and let me know how it goes.

cap2587 05-30-2010 09:12 PM

Can't thank you enough for going to the trouble to explain to me the errors I made and how to correctly Sync contacts in Outlook and BB. I feel confident that I can do what you have explained. I agree this post is a good one for people to learn the basics of Syncing their device to Outlook. Cheers.

granto1 06-18-2010 07:38 AM

Contacts not Syncing BB
 
Hi, I have being reading up on syncing my BB with Outlook. I have managed to sync my calendar items, but I having troubles with syncing my Contacts list. I have tried nearly everything, from one way syncs to 2 way and tried different settings, but nothing seems to work. Not sure what more I can do, if there is a guru of BB's please, I have a cracker for you to crack.


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