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Old 12-31-2005, 08:58 AM   #1 (permalink)
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Default How do we kill a BWC account?

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Nextel 7510. We have a BES. We shifted a device from one use to another. The previous owner had associated his PIN with his various personal email addressess. Previous owner switches carriers to Verizon.

New user complains about getting tons of SPAM. Upon further investigation we recognize that the previous owner had never turned off BWC account.

We have gotten login access to BWC Nextel account. We have removed POP accounts.

Is there a way to permanently deassociate the PIN from the BWC account? Basically we'd just like to kill the BWC account.
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Old 12-31-2005, 09:28 AM   #2 (permalink)
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When I switched carriers from Cingular to T-Mobile, I needed to call Cingular and have them remove the account so I could use the samer username. I'd try asking Nextel to remove the BWC account.

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Old 12-31-2005, 10:27 AM   #3 (permalink)
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The best way is to contact Nextel and make them kill it.

The fast fix (while waiting for Nextel through holidays) is to login to user BWC account, click on Filters, delete all custom filters (if any) made by previous user, and set Default Filter to 'Do not forward messages to handheld.'
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Old 12-31-2005, 12:39 PM   #4 (permalink)
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Calling the provider is the answer. Had to do that with one of mine to get it fixed. Easy for the CS to do.
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Old 12-31-2005, 03:01 PM   #5 (permalink)
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Wirelessly posted (RIM 7520: BlackBerry7520/4.0.0 Profile/MIDP-2.0 Configuration/CLDC-1.1)

Calling the carrier is the best way, but to stop it until then is remover the web client service book from the device. I did this until I could get a hold of nextel.
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