BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 06-09-2010, 03:16 PM   #1 (permalink)
Thumbs Must Hurt
Join Date: Apr 2007
Model: 9500
Carrier: Vodafone UK
Posts: 73
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 9500 Storm won't load OS / can't connect

Please Login to Remove!

I've got a 9500 Storm that won't boot, probably as a result of a corrupt OS. I tried updating to OS5, but it interrupted during the process saying it could not reconnect. Trying to run the "loader.exe /nojvm" command results in a "unable to reconnect to the device during a multi-stage load operation" error. I also can't wipe with JL Commander using the "javaloader -u wipe" string (I'm on Windows 7 x64) as this results in a "Connecting to device...debug: COM error during Open: (0x80040001). Error: unable to open port" message.

I've got the latest version of the Desktop Manager and the device OS (for Vodafone UK) installed - downloaded both today.

Any ideas what has happened here and what I can do? It sound like the device is not properly connected, and yet the PIN is displayed at some stages. Starting Desktop Manager results in a "can't communicate with BB" message and it says no devices are connected at the bottom. No SIM is installed if that makes a difference. At this point I'm happy to wipe it clean and start over, so any ideas are much appreciated. Thanks!

Error message is: .

Last edited by Misiowiec : 06-09-2010 at 03:27 PM.
Old 06-11-2010, 07:22 PM   #2 (permalink)
BlackBerry Mensa
tsac's Avatar
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,208
Post Thanks: 63
Thanked 739 Times in 714 Posts

I get this if the BB locks. I enter the password to continue. Also be sure the password is entered before you start and make sure it did not re-lock.
If someone helps, tell them by clicking the Thanks button

9810 on BES
Z10 on BIS
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Alstom PA-COM350 Operator Interface ALSPA 256K RAM
SCHRADER BELLOWS ECONO-RAM II FW2B109321 PNEUMATIC CYLINDER *NEW NO BOX* pictureNew Enerpac RC57 Cylinder 5 TON 7" Stroke Hydraulic Ram NIB
New Enerpac RC57 Cylinder 5 TON 7Milwaukee EXACT 1/2" to 1-1/2 " Knockout Set + Pittsburgh hydraulic ram + misc
Milwaukee EXACT 1/2General Pipe Cleaners Kinetic Water Ram Model G - (020876)
General Pipe Cleaners Kinetic Water Ram Model G - (020876) picture

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.