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Old 06-17-2010, 10:06 AM   #1 (permalink)
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My company just installed 2008 SBS for a client (we're a SMB IT Consulting firm) and we're working on getting just a couple of BBs set up on the new server. We are using BIS (Sprint / Nextel) with 2007 Exchange. One user is getting mail but slowly. In addition, he is getting a message from RIM with each email that reads "This message is used to carry data between the BB handheld... Do not delete... It will be processed by the server". Is this message supposed to be deleted by the server and the BIS service automatically?

Sincerely,
Brian Fink
[email address]
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Old 06-17-2010, 11:32 AM   #2 (permalink)
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Sounds like that user did one of two things:
1. Tried to do a BES Enterprise Activation.
2. Installed BlackBerry Desktop Manager and chose either the BlackBerry Enterprise Server option or the BlackBerry Desktop Redirector option.
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BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
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Old 06-17-2010, 02:34 PM   #3 (permalink)
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Initially, we got the server and BBs working. However over the weekend the server crashed and the BB email didnt seem to come back up. So I set up a new email account on the BB and thats when the issue began. In addition, the user is able to receive emails on the BB but when we sent a message toi myself, it appeared that it "vanished" into the ether as I never received it.

He is running the Redirector but he had not synchronized it since the installation of the new server.

TIA,
Brian
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