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Old 06-25-2010, 08:47 AM   #1 (permalink)
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Default Message Body Blank when Sent from Blackberry

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We have a couple of users with outlook 2007 on PCs with a problem that when they receive an email message sent from a blackberry device, the message body is blank. This is a new issue since we switched from exchange 2003 to 2010. Also recently moved to BES 5.0.1. The strange part as well, is that if the user signs onto their email remotely through a citrix connection using outlook 2007 the email displays fine. It only appears to be a problem on their PCs. Any thoughts on this?

Old 06-25-2010, 08:35 PM   #2 (permalink)
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I would check the email headers to see if any message is being received. then check with a Pc running other versions to isolate the cause.
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