BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-01-2010, 02:55 AM   #1 (permalink)
New Member
 
Join Date: Jul 2010
Model: 8520
PIN: N/A
Carrier: rubber
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default internet & instant messaging help

Please Login to Remove!

My Daughters Blackberry 8520 Curve can no longer get on the internet or use Instant messaging, is there a way to reset this or any easy way to check whats up with this, if she trys to go on face book for example it just says refreshing for ages then no connection avaliable

she's only had it 5 weeks

Any help gratefully accepted cause she's driving me mad:cry
Offline  
Old 07-01-2010, 05:16 AM   #2 (permalink)
BlackBerry Master
 
djm2's Avatar
 
Join Date: Jul 2007
Model: 9780
PIN: N/A
Carrier: T-Mobile
Posts: 4,652
Post Thanks: 34
Thanked 14 Times in 14 Posts
Default

Have you tried removing the battery, while the device is on, and waiting 30 seconds before re-inserting and starting the Curve. If not, try that as the first step.

Welcome to the forum.
Offline  
Old 07-01-2010, 05:52 AM   #3 (permalink)
BlackBerry Master
 
Motorcycle Mama's Avatar
 
Join Date: May 2008
Model: 9930
OS: 7.1.0.163
PIN: N/A
Carrier: Verizon
Posts: 4,351
Post Thanks: 0
Thanked 246 Times in 238 Posts
Default

If that doesn't work, then you probably need to resend the Service Books.

If that doesn't work, contact the carrier to see if there is a tower issue.
Offline  
Old 07-01-2010, 03:54 PM   #4 (permalink)
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.2
Carrier: T-Mobile USA
Posts: 13,922
Post Thanks: 19
Thanked 521 Times in 506 Posts
Default

Wirelessly posted

Ditto the above.

See http://www.blackberryfaq.com/index.p...rvice_books%3F.
__________________
- Ira
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.