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Old 07-01-2010, 02:55 AM   #1 (permalink)
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Default internet & instant messaging help

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My Daughters Blackberry 8520 Curve can no longer get on the internet or use Instant messaging, is there a way to reset this or any easy way to check whats up with this, if she trys to go on face book for example it just says refreshing for ages then no connection avaliable

she's only had it 5 weeks

Any help gratefully accepted cause she's driving me mad:cry
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Old 07-01-2010, 05:16 AM   #2 (permalink)
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Have you tried removing the battery, while the device is on, and waiting 30 seconds before re-inserting and starting the Curve. If not, try that as the first step.

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Old 07-01-2010, 05:52 AM   #3 (permalink)
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If that doesn't work, then you probably need to resend the Service Books.

If that doesn't work, contact the carrier to see if there is a tower issue.
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Old 07-01-2010, 03:54 PM   #4 (permalink)
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Wirelessly posted

Ditto the above.

See http://www.blackberryfaq.com/index.p...rvice_books%3F.
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