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Doobs 07-08-2010 10:48 AM

Address Book issue
Hello all.. New to the site but have been working as a Blackberry administrator for a few years now so I should probably know the answer to this!!

I have a user which when he goes into his contacts > options it seems to take him straight into the "Views" and "Actions" screen rather than the screen that allows you to see what address books you have on the device. ie "Desktop"

What i was trying to do for the user is "rset" the address book so it resyncs from the server. However with it just missing the screen this is not possible.

Has anyone come across this before and has a resolution?

penguin3107 07-08-2010 03:04 PM

What model handheld, and what OS version is on the handheld?

Doobs 07-09-2010 05:34 AM

Its an 8320. V4.2.2.184.


penguin3107 07-09-2010 09:35 AM

That OS doesn't have the options you're looking for. It only supports one address book.
The RSET command might not even work on that OS. Try it from the screen you're on.

Doobs 07-09-2010 09:59 AM

As soon as you press S it jumps to the s named options.

I take it then a software upgrade will resolve it then? (y)

SteveO86 07-15-2010 07:03 AM

The OP stated they are running OS 4.2.2 I would not call that new.

You can probably install OS 4.5 and see if that helps.

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