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Old 01-04-2006, 11:29 AM   #1 (permalink)
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Hello I just got a Blackberry 7510 and I'm having problems getting it to be recognized on my computer, I have windows XP i plug it in, it recognizes it's a blackberry thats plugged in, but it says that the installation was not completed sucessfully and in my Device Manager it has the "blackberry handheld" listed under Other devices with a ? next to it, saying it doesnt recognize it. HELP PLZ
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Old 01-04-2006, 11:46 AM   #2 (permalink)
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Quote:
Originally Posted by Pshelley
Hello I just got a Blackberry 7510 and I'm having problems getting it to be recognized on my computer, I have windows XP i plug it in, it recognizes it's a blackberry thats plugged in, but it says that the installation was not completed sucessfully and in my Device Manager it has the "blackberry handheld" listed under Other devices with a ? next to it, saying it doesnt recognize it. HELP PLZ
I suggest reinstalling the Blackberry software on the distribution CD for your PC.
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Old 01-04-2006, 11:46 AM   #3 (permalink)
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I would suggest uninstalling and reinstalling the Blackberry Desktop Software again. Sounds like the device drivers did not install properly.

Doug
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Old 01-04-2006, 11:47 AM   #4 (permalink)
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Quote:
Originally Posted by whsbuss
I suggest reinstalling the Blackberry software on the distribution CD for your PC.
Problem is I bought this from Ebay and it didn't come with a CD.
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Old 01-04-2006, 11:54 AM   #5 (permalink)
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Can download the most recent here: Desktop Manager
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Old 01-04-2006, 11:55 AM   #6 (permalink)
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you should be able to go to your carriers website and finding the software there!
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Old 01-04-2006, 11:56 AM   #7 (permalink)
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Quote:
Originally Posted by finch
Can download the most recent here: Desktop Manager
I tried to download 3.6 version, all it does is install, doesn't make the computer recognize it, does the blackberry need a driver or something?
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Old 01-04-2006, 11:57 AM   #8 (permalink)
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Quote:
Originally Posted by Michbb
you should be able to go to your carriers website and finding the software there!
I went to Nextels site, they have nothing.
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Old 01-04-2006, 11:58 AM   #9 (permalink)
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Quote:
Originally Posted by Pshelley
Problem is I bought this from Ebay and it didn't come with a CD.
You should be able to download the software from the official Blackberry Support site.

Download here ---> BlackBerry Desktop Software v4.1

Doug
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Old 01-04-2006, 12:02 PM   #10 (permalink)
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Kinda Funny:

if you go here:
http://www.nextel.com/en/support/ser.../bb_serv.shtml


then down on the right there's

Still Have a Question?
Read Service & Repair FAQs »
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Read Wireless Data Support - BlackBerry® FAQs »
Update BlackBerry® Software »
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Then click on Update BlackBerry Software it takes you to the blackberry site
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Old 01-04-2006, 12:14 PM   #11 (permalink)
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When I use that program, and I hit connect, it doesnt recognize the blackberry as being connected, when i hit connect it says the handheld isnt connected, i had the same oproblem before
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Old 01-04-2006, 12:30 PM   #12 (permalink)
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Ok I got it, the problem is i plugged the blackberry into my USB drive before i had that software downloaded, sop i had to go into device manager and uninstall the driver it had, plug it back in with the software runnign and it worked thanks a lot guys
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