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Old 07-10-2010, 10:06 PM   #1 (permalink)
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Default Storm 2 problems

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My wife's Storm 2 has been exhibiting some weird, and importantly, intermittent, behavior lately.


1. Incoming phone calls will not ring sometimes. Changing sound profile will "reactivate" the ringing function, and if it is immediately switched back to the original profile, it will still operate properly.


2. When trying to change or check ringtones, sometimes receive "invalid ring tone" error message. May be related to #1.


3. Sometimes alarms won't ring also. Related to #1?


4. Sometimes can't playback YouMail Visual Voicemail Plus messages. Updated to latest version yesterday, but problem still occurs sometimes.


All these problems are intermittent. Battery pulls don't seem to make any difference - at least not a permanent fix.

Software version is5.0.0.713. These problems seem to have cropped up since the last update, but we're not sure. I have the same phone, same software, but do not experience the same problems.

Any ideas or suggestions?
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Old 07-11-2010, 07:44 PM   #2 (permalink)
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Quote:
Originally Posted by ramjet1121 View Post
My wife's Storm 2 has been exhibiting some weird, and importantly, intermittent, behavior lately.


1. Incoming phone calls will not ring sometimes. Changing sound profile will "reactivate" the ringing function, and if it is immediately switched back to the original profile, it will still operate properly.
2. When trying to change or check ringtones, sometimes receive "invalid ring tone" error message. May be related to #1.
3. Sometimes alarms won't ring also. Related to #1?
4. Sometimes can't playback YouMail Visual Voicemail Plus messages. Updated to latest version yesterday, but problem still occurs sometimes.


All these problems are intermittent. Battery pulls don't seem to make any difference - at least not a permanent fix.

Software version is5.0.0.713. These problems seem to have cropped up since the last update, but we're not sure. I have the same phone, same software, but do not experience the same problems.

Any ideas or suggestions?
Same level OS? does she have any ringtones or apps you do not have? If so try deleting them and see if this helps.
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Old 07-11-2010, 08:14 PM   #3 (permalink)
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Default Storm 2 problems

Yes, same level OS on both phones. No apps on hers that I don't have on mine.
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Old 07-11-2010, 08:20 PM   #4 (permalink)
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The OS may corrupted . Try a reload of the OS on her BB.
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Old 07-12-2010, 09:01 AM   #5 (permalink)
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Default Storm 2 problems

Never having reloaded the OS before, can you give me a quickie tutorial on how to do that? Thanks in advance.
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