BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 07-10-2010, 10:06 PM   #1 (permalink)
New Member
 
Join Date: Dec 2009
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Storm 2 problems

Please Login to Remove!

My wife's Storm 2 has been exhibiting some weird, and importantly, intermittent, behavior lately.


1. Incoming phone calls will not ring sometimes. Changing sound profile will "reactivate" the ringing function, and if it is immediately switched back to the original profile, it will still operate properly.


2. When trying to change or check ringtones, sometimes receive "invalid ring tone" error message. May be related to #1.


3. Sometimes alarms won't ring also. Related to #1?


4. Sometimes can't playback YouMail Visual Voicemail Plus messages. Updated to latest version yesterday, but problem still occurs sometimes.


All these problems are intermittent. Battery pulls don't seem to make any difference - at least not a permanent fix.

Software version is5.0.0.713. These problems seem to have cropped up since the last update, but we're not sure. I have the same phone, same software, but do not experience the same problems.

Any ideas or suggestions?
Offline  
Old 07-11-2010, 07:44 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,703
Post Thanks: 92
Thanked 825 Times in 794 Posts
Default

Quote:
Originally Posted by ramjet1121 View Post
My wife's Storm 2 has been exhibiting some weird, and importantly, intermittent, behavior lately.


1. Incoming phone calls will not ring sometimes. Changing sound profile will "reactivate" the ringing function, and if it is immediately switched back to the original profile, it will still operate properly.
2. When trying to change or check ringtones, sometimes receive "invalid ring tone" error message. May be related to #1.
3. Sometimes alarms won't ring also. Related to #1?
4. Sometimes can't playback YouMail Visual Voicemail Plus messages. Updated to latest version yesterday, but problem still occurs sometimes.


All these problems are intermittent. Battery pulls don't seem to make any difference - at least not a permanent fix.

Software version is5.0.0.713. These problems seem to have cropped up since the last update, but we're not sure. I have the same phone, same software, but do not experience the same problems.

Any ideas or suggestions?
Same level OS? does she have any ringtones or apps you do not have? If so try deleting them and see if this helps.
__________________
If someone helps, tell them by clicking the Thanks button


Z10 on BES
Z10 on BIS
Offline  
Old 07-11-2010, 08:14 PM   #3 (permalink)
New Member
 
Join Date: Dec 2009
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Storm 2 problems

Yes, same level OS on both phones. No apps on hers that I don't have on mine.
Offline  
Old 07-11-2010, 08:20 PM   #4 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,703
Post Thanks: 92
Thanked 825 Times in 794 Posts
Default

The OS may corrupted . Try a reload of the OS on her BB.
__________________
If someone helps, tell them by clicking the Thanks button


Z10 on BES
Z10 on BIS
Offline  
Old 07-12-2010, 09:01 AM   #5 (permalink)
New Member
 
Join Date: Dec 2009
Model: 9550
PIN: N/A
Carrier: Verizon
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Storm 2 problems

Never having reloaded the OS before, can you give me a quickie tutorial on how to do that? Thanks in advance.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

(J146) VNTG Hummel Print Wood Box Cover "Little Boy in Apple Tree" *cover only*
$20.0
(J146) VNTG Hummel Print Wood Box Cover VINTAGE APPLE MOUSEPAD II IIC IIE MAC MACINTOSH 1984 1985 RETRO
$9.99
VINTAGE APPLE MOUSEPAD II IIC IIE MAC MACINTOSH 1984 1985 RETRO pictureVintage Apple Computer Ethernet Twisted Pair Transceiver Model M0437 Cable
$9.99
Vintage Apple Computer Ethernet Twisted Pair Transceiver Model M0437 Cable pictureGenuine WESCO N6K universal joint cross 2.475" unknown appl. vintage driveline
$17.99
Genuine WESCO N6K universal joint cross 2.475Vintage Letterpress Print Type Ornament Apple for Teacher Adcut
$9.5
Vintage Letterpress Print Type Ornament Apple for Teacher Adcut picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.