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Old 01-04-2006, 10:37 AM   #1 (permalink)
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Default Problem with a selective restore

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I have been a blackberry user for a couple of years with BES service through eoutlook. We installed the latest BES at my company last week. I was having problem with the enterprise activation, so I wiped my handheld. The activation proceeded, but when I tried to restore my passwords in the password keeper, the backup will not allow me. When I connect my handheld most of the headings are greyed out. I select the backup file and they are all black. If I highlight one of the greyed out headings on the handheld side, the arrow pointing to the backup file lights up, however, when I highlight an item on the backup side which corresponds to a greyed out item on the handheld side, nothing happens. I tried to restore the entire backup (so I could write the passwords down) but it failed. Something about no recognizing a RMS database.

Any advice??

PS, I have an 8700c
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Old 01-04-2006, 10:45 AM   #2 (permalink)
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I had a user with similiar problem just yesterday. Restore settings after the wipe and before Enterprise Activation. Atleast that is what worked for me.

Doug
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Old 01-04-2006, 10:52 AM   #3 (permalink)
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Will this be a problem for me if I choose to not go to that trouble just to restore my password keeper??
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Old 01-04-2006, 12:09 PM   #4 (permalink)
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Alternatively you can ask the bes administrator to set the following to false for the user

Automatic Wireless backup Enabled to false

This worked for me.
When the user has restored their data, i then set it back to true.
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Old 01-04-2006, 01:01 PM   #5 (permalink)
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Unfreakinbelievable. It worked. Thanks a bunch, this forum rocks.
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Old 02-15-2006, 07:09 PM   #6 (permalink)
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Someone in another thread mentioned you cannot selectively restore password keeper data unless you turn OFF wireless synchronization. That just worked for me.
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Old 04-03-2006, 10:02 AM   #7 (permalink)
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Thanks for the help with this! I had the same problem. Why is there a wireless sync for Password Keeper? Where is it syncing??
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Old 04-03-2006, 10:10 AM   #8 (permalink)
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The password keeper doesn't sync anywhere per se. It is backed up on the BES and it restores from there as part of the enterprise activation when eveything goes right.
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