BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-14-2010, 10:39 AM   #1 (permalink)
New Member
 
Join Date: Jul 2010
Model: 9700
PIN: N/A
Carrier: bmobile
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Desktop manager freezes at BB groups during back up

Please Login to Remove!

I am having issues with backing up my BOLD 9700. As I start to back up on my pc and it reaches BB Groups, the Desktop manager freezes and "the clock" on the handset screen just keeps spinning. I am now lost as what to do. I have left the phone for hours at this point but nothing happens after this point. I tried clearing the cache using the advanced option in desktop manager but that didn't work. I even tried clearing the cache in the web browser on the handset. Please help. I need to back up soon. Thanks
Offline  
Old 07-17-2010, 02:31 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,056
Post Thanks: 56
Thanked 705 Times in 684 Posts
Default

The file is corrupted. Try using the DM logfile to see what and where it's failing.
You can then edit the bad stuff out and try again.
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BES
Z10 on BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

HSS 10PCS VALVE SEAT & FACE CUTTER 45DEC 30DEC 20DEC FOR VINTAGE CAR, BIKES,JEEP
$153.0
HSS 10PCS VALVE SEAT & FACE CUTTER 45DEC 30DEC 20DEC FOR VINTAGE CAR, BIKES,JEEP pictureDEC4015P Raytheon 16 DIP IC DEC4015 - Vintage 1974 NOS Qty 1
$9.99
DEC4015P Raytheon 16 DIP IC DEC4015 - Vintage 1974 NOS Qty 1 pictureHSS 12PCS VALVE SEAT & FACE CUTTER 45DEC 30DEC 20DEC FOR VINTAGE CAR, BIKES,JEEP
$164.99
HSS 12PCS VALVE SEAT & FACE CUTTER 45DEC 30DEC 20DEC FOR VINTAGE CAR, BIKES,JEEP pictureVintage 1991 Gamefowl - Old Collectible Book - Nov. & Dec. magazine
$12.0
Vintage 1991 Gamefowl - Old Collectible Book - Nov. & Dec.  magazine pictureVintage Wilton bullet vise 930 unrestored original first run built Dec.1941
$499.97
Vintage Wilton bullet vise 930 unrestored original first run built Dec.1941 picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.