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Old 07-14-2010, 10:39 AM   #1 (permalink)
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Default Desktop manager freezes at BB groups during back up

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I am having issues with backing up my BOLD 9700. As I start to back up on my pc and it reaches BB Groups, the Desktop manager freezes and "the clock" on the handset screen just keeps spinning. I am now lost as what to do. I have left the phone for hours at this point but nothing happens after this point. I tried clearing the cache using the advanced option in desktop manager but that didn't work. I even tried clearing the cache in the web browser on the handset. Please help. I need to back up soon. Thanks
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Old 07-17-2010, 02:31 PM   #2 (permalink)
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The file is corrupted. Try using the DM logfile to see what and where it's failing.
You can then edit the bad stuff out and try again.
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