BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-14-2010, 10:39 AM   #1 (permalink)
New Member
 
Join Date: Jul 2010
Model: 9700
PIN: N/A
Carrier: bmobile
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Desktop manager freezes at BB groups during back up

Please Login to Remove!

I am having issues with backing up my BOLD 9700. As I start to back up on my pc and it reaches BB Groups, the Desktop manager freezes and "the clock" on the handset screen just keeps spinning. I am now lost as what to do. I have left the phone for hours at this point but nothing happens after this point. I tried clearing the cache using the advanced option in desktop manager but that didn't work. I even tried clearing the cache in the web browser on the handset. Please help. I need to back up soon. Thanks
Offline  
Old 07-17-2010, 02:31 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,139
Post Thanks: 58
Thanked 724 Times in 701 Posts
Default

The file is corrupted. Try using the DM logfile to see what and where it's failing.
You can then edit the bad stuff out and try again.
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

OAK PROCESSOR EXTENDER #24-39-1 MORE #'S SEE DESC UNUSED 0315
$50.0
OAK    PROCESSOR EXTENDER    #24-39-1   MORE #'S  SEE DESC      UNUSED    0315 pictureALLEN-BRADLEY PLC-2/15 MINI PROCESSOR CAT#1772-LV SEE DESC USED 1114
$50.0
ALLEN-BRADLEY   PLC-2/15   MINI PROCESSOR   CAT#1772-LV    SEE DESC   USED  1114 pictureNOTIFIER AFP-200 CPU-200 NEW LARGE INVENTORY
$1500.0
NOTIFIER AFP-200 CPU-200  NEW LARGE INVENTORY pictureROBOT MV20 MULTIVISION PROCESSOR MODEL MV20 P# 644022-A SEE DESC 1013
$85.0
ROBOT    MV20   MULTIVISION PROCESSOR   MODEL MV20  P# 644022-A   SEE DESC  1013 pictureAllen-Bradley 1747-L20A PLC SER C FRN 6 SLC500 PROCESSOR UNIT
$125.0
Allen-Bradley 1747-L20A PLC SER C FRN 6 SLC500 PROCESSOR UNIT picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.