BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 07-14-2010, 11:55 AM   #1 (permalink)
Talking BlackBerry Encyclopedia
Join Date: Apr 2007
Location: Canada
Model: 9700
Carrier: Rogers Wireless
Posts: 243
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default 9700 refuses to let me access media card via desktop!

Please Login to Remove!

What is wrong here?! I have all of the correct settings: Media card support ON, Mass Storage Mode Support ON, Auto enable mass storage mode when connected YES, yet it does NOT appear on my desktop on either Mac nor Windows.

In Memory, if I click menu and then press "Enable USB Mass Storage" it asks for my password which I enter successfully, but then nothing happens?!

If I try and do this through the stupid BlackBerry Media manager way or whatever, on Desktop Manager I click "Music" and it says "please insert media card"....... ??? It is inserted, and there's nothing wrong with it as it works on the device. I tried clicking "repair media card" and it did so sucessfuly but still will not appear on my computer.
Old 07-14-2010, 12:13 PM   #2 (permalink)
New Member
jsconyers's Avatar
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,091
Post Thanks: 151
Thanked 149 Times in 124 Posts

If you go into Options > Media card, does it list the size of the card and amount of free space? Have you tried reseating the media card?
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Old 07-15-2010, 10:17 AM   #3 (permalink)
Knows Where the Search Button Is
vecharo's Avatar
Join Date: Mar 2008
Model: 9000
Carrier: AT&T
Posts: 34
Post Thanks: 0
Thanked 0 Times in 0 Posts

I had this error a while ago. I called blackberry (1-877-BLK-BERR). They sent me a file. And voila--i was able to access the card. I can't recall what the tech said happened but he fixed it right away. My phone was less than a year old so it was no charge.
Oh, I have a 9700 now but when this happened I had a 9000. I called blackberry because ATT didn't have the answer.
PalmPilot LifeDrive--> PalmPilot paper weight --> Pearl --> Curve --> Bold (.247 down to .221 and back up to .247 and right over to .266)

Last edited by vecharo : 07-15-2010 at 10:19 AM.
Old 07-18-2010, 11:42 AM   #4 (permalink)
BlackBerry Mensa
tsac's Avatar
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,902
Post Thanks: 49
Thanked 666 Times in 652 Posts

You did not mention if youxxx8217;re on a BES but there is an IT policy to prevent access to the media card.
Another possibility is below from RIM.

Files stored on a BlackBerry smartphone's media card have a .rem extension added to the original file name.

If you attempt to access the file using a computer it returns an error similar to the following:

Unable to display file filename.<x>.rem
If someone helps, tell them by clicking the Thanks button

9810 BES
Z10 on BES
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.