BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-15-2010, 01:41 PM   #1 (permalink)
New Member
 
Join Date: Jul 2010
Model: Tour
PIN: N/A
Carrier: Verizon
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Help! I'm locked out!

Please Login to Remove!

I decided to put my various user names and passwords into my Tour. Because of the sensitivity of this info I created a password for my BB for the first time. No - I didn't write it down. But I use three passwords and I know it was one of them.

Later in the day I tried to go in and it asked for a password. I put it what I thought I created. I tried all my usual ones. I'm up to seven refusals and at risk of having all info wiped out.

At the Verizon store the guy said, "we can't help you, go ask BB." I called BB and tech support said, "we can't help you, go talk to Verizon." Back to Verizon tech support who said, "we can't help you."

Since the only thing that shows when you create a password is a row of asterisks, I think I may have entered one or more letters/numbers incorrectly.

I'm not the first idiot to have done this. There must be a work-around.

Anybody have "The Answer?"

StanleyJ
[email address]
Offline  
Old 07-15-2010, 01:47 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Mar 2006
Location: DC
Model: 9550
Carrier: Verizon
Posts: 338
Post Thanks: 2
Thanked 8 Times in 8 Posts
Default

I think you get to try a couple more times, then you get to start over from scratch. Do you have a good backup?

-jk
Offline  
Old 07-15-2010, 02:00 PM   #3 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

Quote:
Originally Posted by StanleyJ View Post
There must be a work-around.

Anybody have "The Answer?"
There's no work around. BlackBerry devices pride themselves on security. The password can't be circumvented.

As mentioned above, enter the password incorrectly a few more times and allow the device to wipe itself.
DO NOT remove the battery during the wipe.

Once the device resets, you can set a new password and restore from your most recent backup, if you have one.
Otherwise, just start over from scratch.
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.