BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 07-15-2010, 02:58 PM   #1 (permalink)
New Member
Join Date: Jul 2010
Model: 8520
Carrier: Fido
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blackberry not getting all email on imap accounts

Please Login to Remove!


I'm a new blackberry user and I also run a mail server for a number of small business clients.

We brought over a company to use our email hosting service, and are having a problem that I see comes up every so often on some boards with a variety of fixes but need some general rules and understanding of the problem as it remains unfixed for us.

A number of email accounts from this particular company check email on Outlook and leave a copy of the messages on the server.

They are also setup to check those accounts from their blackberries. Problem is they are not getting all the mail on the blackberry, just about 80% of them with no rhyme or reason as to the ones that don't make it through.

Now, I've got my new blackberry hooked up to a new account on the same mail server and I'm getting everything.

What is of note about these accounts and is mentioned in odd posts over the 'net, is that because they were hosted and configured on their blackberries to receive their old mail from their old hosters, sometimes editing their settings and pointing to the new mail server with new usernames and password produces unexpected or inconsistent results.

I've been told to pull the battery, wait 30 seconds, etc.. I understand there are things you can do with Service Books, that I don't understand, and probably a few other software resets. Some of these fixes have seemed to make the problem go away for 6 - 12 hours at a time, but then it pops up again. The account holders do not want to delete the accounts from their blackberries and put them on again as they will lose all the email held on their blackberries since before the switchover.

I do know as well from looking at the server logs that the blackberry bis server is hitting our mail server for each account every 10-15 minutes or so, and should be picking up the new mail since they last polled.

Any advice or background as to what is actually happening behind the scenes would be appreciated.

Thank you

Old 07-17-2010, 02:24 PM   #2 (permalink)
BlackBerry Mensa
tsac's Avatar
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,054
Post Thanks: 56
Thanked 705 Times in 684 Posts

You said the new BB and service is working perfect so Ixxx8217;m going to suggest something is configured wrong on the older accounts. Using the new service and BB, check the options against the older units. Something must be different. Also check the BIS settings on the older units.
If someone helps, tell them by clicking the Thanks button

9810 on BES
Z10 on BES
Z10 on BIS
Old 07-18-2010, 08:08 PM   #3 (permalink)
New Member
Join Date: Jul 2010
Model: 8520
Carrier: Fido
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Still no go...

The older accounts are just a week older than the one I setup for myself and I've been over their settings. If they were getting no mail at all or if I didn't see the bis server logging in properly over imap every 15 minutes for each user, I'd be more concerned about those settings.

But, they are logging in correctly and they are not getting a handful of emails out of a hundred or so each day. I just can't wrap my head around it.

Has no one else had similar problems with clients? All 3 email accounts from this one company are having the same problem. Every other client I have with a blackberry isn't having issues.

The only thing that sticks out is we're their new email hoster and they don't want to delete their old account on the bis and put in a new one.

IS there a way to backup the mail from their BB onto the desktop, kill the account on BIS, put a new one in, and then restore the old mail?

Thanks again for any thoughts.
Old 07-18-2010, 08:16 PM   #4 (permalink)
Dubdub's Avatar
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,036
Post Thanks: 52
Thanked 777 Times in 737 Posts

Do the users have "Leave mail on Server" checked in the advanced set up of their PC email clients?
-->>BB FAQ

-->>Stinsonddog's Tip Site!


If someone helps, tell them by clicking the Thanks button.!!

Last edited by Dubdub : 07-18-2010 at 08:17 PM.
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Keyence LV-N11P laser sensor amplifier
Keyence LV-N11P laser sensor amplifier pictureMotorola MPS8099 Amplifier NPN Transistor TO-92 50x pieces
Motorola MPS8099 Amplifier NPN Transistor TO-92  50x pieces pictureKeyence LV-22AP laser sensor amplifier
Keyence LV-22AP laser sensor amplifier pictureKeyence LV-12SA laser sensor amplifier
Keyence LV-12SA laser sensor amplifier pictureAMC brushless servo amplifier B15A8-INV advanced motion controls
AMC brushless servo amplifier B15A8-INV advanced motion controls  picture

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.