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Old 07-16-2010, 11:49 AM   #1 (permalink)
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Default BB Manager 4.1 Professional white screen

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I am running SBS 2003 and BB Professional. Smaller company so do not need to go into BB manager everyday. When trying to add a new user, I cannot. Open the manager and home tab is a blank white screen. Click on users tab and they are listed, but right click is disabled or not working. Tabs also look funny as if the tab border is missing and is instead white instead of black line.

Steps taken so far may be extreme, in I have even completely uninstalled BB Professional and re-installed but have the same issue upon completion. Maybe this is a virus issue instead of BB issue? I have ran full Virus sweeps and come up clean unless this is something new? Any help greatly appreciated!
Old 07-17-2010, 10:23 AM   #2 (permalink)
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Many issues can cause this but this is only one .
Others indicate an open configuration for another user.


When you try to add a BlackBerry smartphone user with a valid mailbox to the BlackBerry Enterprise Server, you receive the following message in the BlackBerry Enterprise Server Management console or in BlackBerry Manager:

Failed to add user <user_name> to the BlackBerry Server. Unable to open mailbox for user. The user's mailbox may have been deleted.


BlackBerry® Enterprise Server for Microsoft® Exchange
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The BlackBerry Enterprise Server cannot access the BlackBerry smartphone user’s mailbox because it does not have the correct permissions or the appropriate Messaging Application Programming Interface (MAPI) subsystem.

For Microsoft Exchange 5.5
Make sure that Exchange Administrator has been installed and that all required service packs have been applied to match the version of the most recent Microsoft Exchange Server.
Make sure that Microsoft® Outlook® is not installed on the same computer as the BlackBerry Enterprise Server.
Enable the correct permissions for the BlackBerry Enterprise Server service account at both the Site and Configuration levels in the Exchange Administrator.
For Microsoft Exchange 2000 or Exchange 2003
Make sure that Exchange System Manager 2000 or 2003 has been installed and that all required service packs have been applied to match the version of the most recent Microsoft Exchange® Server.
Make sure that Microsoft Outlook is not installed on the same computer as the BlackBerry Enterprise Server.
Make sure that the BlackBerry smartphone user’s mailbox has not exceeded the storage limit.
In Exchange System Manager, at the Administrative Group level, enable the Exchange View Only Administrator permission for the BlackBerry Enterprise Server service account.

At the Server and Mailbox Store levels, enable the following permissions for the service account:

Send As
Receive As
Administer Information Store.
For Microsoft Exchange 2007

For instructions for applying permissions for Microsoft Exchange 2007, please reference article KB12483.

Note: If you complete these steps and the problem persists, contact your service provider and obtain instructions for running the DBClean tool.


If this problem only affects one BlackBerry smartphone user and the resolution provided in this article does not solve the problem, move the BlackBerry smartphone user's mailbox or recreate the mailbox.
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