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Old 07-22-2010, 08:11 AM   #1 (permalink)
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I want to set up my private email account at my phone but the option "I want to create or add an email adress" is missing...
I only have the option ""I want to use a work email account with a Blackberry Enterprise Server"

Please what am I doing wrong not finding how to create a private email account?
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Old 07-22-2010, 08:27 AM   #2 (permalink)
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do you have a blackberry data plan?
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Old 07-22-2010, 08:28 AM   #3 (permalink)
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I just got this phone and I am not familiar with it yet...So what is a data plan?
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Old 07-22-2010, 08:30 AM   #4 (permalink)
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Its a plan from your carrier that allows you to use data = email, internet, apps that connect to the internet.

You need a blackberry data plan from your carrier to setup email on a blackberry.
Call your carrier.
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Old 07-22-2010, 08:40 AM   #5 (permalink)
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Oh? But it says in the instructions that the option for setting up a personal emailaccount should be there. It says nothing about contacting the "carrier"? By carrier do you mean the provider for my mobile? I can access internet and all other options fine with my phone, so those should be ok...
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Old 07-22-2010, 09:24 AM   #6 (permalink)
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Yes, they say that option should be there, because you should have a blackberry data plan.
Yes a carrier is the network you are on.
Do you have lower case or upper case gprs/edge in the right hand corner?
lower case = no data plan
upper case = data plan

However it needs to be a blackberry data plan, not a regular data plan.
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Old 07-22-2010, 09:55 AM   #7 (permalink)
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Just to add, the instructions assume the carrier educates the customer and adds the appropriate BLACKBERRY data plan before the customer leaves.

When they dont, this is what happens
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Old 07-22-2010, 06:35 PM   #8 (permalink)
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It says "gprs" in lowercase letters. So I guess no blackberry dataplan. I'll call the provider tomorrow. Tks guys for explaining!
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Old 07-23-2010, 04:32 PM   #9 (permalink)
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Ok I got the data plan and it works as a charm This is truly the best phone I have ever had now that I get to understand how it works. Tks again for your help!
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