Originally Posted by bryanhilton
As of today I am protesting against Verizon Wireless due to ther poor customer service as well as trying to collect funds from customers that should not be charged for their mistakes. My bill is currently $518.78 because of their error on changing my calling plan. I originally called Verizon to take my calling plan and phone number off of my phone and port it to the blackberry so I only have to use one device for all my needs. They changed my phone number over to the blackberry correctly but never transfered the voice plan over so I have been charged for a pay by minute basis. Logically speaking, why would I knowingly use a phone that has no voice plan. If they opt to have less customers I can arrange that. I have a large contact list of Verizon customers that I know personally that upon receiving this information, will be willing to cancel their accounts as well. I have been a customer with them for several years now and I am not happy about leaving because I have always had good service. I will probably be going to Nextel for my new service.
I am sure that can be rectified very easily with just a phone call, why leave them if they have given you good service all along, it is just a mistake which any one can do including you and me.
And you know what, the grass always looks greener on the other side until you are there and are looking back.