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Old 07-25-2010, 03:11 PM   #21 (permalink)
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Just switch providers. Sprint CS is not known for its helpfulness. There's a reason they are hemorrhaging customers. They were my first carrier, and I gladly paid the ETF just to rid myself of them.
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Old 07-25-2010, 03:31 PM   #22 (permalink)
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No more advice to offer, but I must say that in the five years I have been with Sprint I have had to contact customer support only a few times and I have visited a Sprint corporate store a few times for assistance with hardware issues and a service issue. In each case I have found the reps to be courteous, helpful and far from disinterested.

I suppose the rep they have earned came from somewhere, but my personal experience has been very positive.

I guess I am lucky.....
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Old 07-28-2010, 09:44 AM   #23 (permalink)
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Go to Consumerist.com and do a search there for Sprint. They have a hotline setup with Executive Care that will listen to what's going on and see what they can do.
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