08-19-2010, 01:17 PM
Thumbs Must Hurt
Join Date: Aug 2006
Location: North Myrtle Beach SC
PIN: T o' Bitters
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| | VZW Network Extender problem
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I use a VZW Network Extender at home due to our coverage. We have two 9650 devices that have always worked well when in range of the extender device. The two 9650s are set up identically except for the obvious (PIN, phone#, mail, etc...). Recently, one of the 9650s will not reconnect with the extender after going out of range. The only way to reconnect is a battery pull. Cycling the phone's radio or a 3 finger reboot doesn't work. The only thing I can think of as a contributing factor is the problem 9650 has been connected to BB Desktop V6, while the other has only been connected to V5. The phones are both on a hosted BES, so the BB Desktop is used only to do an occasional backup.
VZW Network Extender support has been unable to resolve the issue after two 30 minute calls and numerous experiments.
Any ideas would be appreciated!
73 de K3SLS