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Old 08-22-2010, 06:49 AM   #1 (permalink)
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Default Re-set my BlackBerry - HELP!!

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I have just re-set my BlackBerry. Now I can't get it to go back the way it was before!
I managed to add some BlackBerry ID thing to it and then couldn't do anything with my phone. The only way to get rid of it was to restore the phone to its original settings. Now I can't access BlackBerry apps, I had two email accounts on it and although both have been re-added to my phone, there isn't a seperate box for them. There is 1 box for my emails and 1 for my SMS.

1 more thing, when I restored my sim contacts to my phone, it didn't restore other details such as email addresses, only phone numbers.

Any help appreciated!!!

Thanks

Katie
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Old 08-22-2010, 07:02 AM   #2 (permalink)
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Katie, look first at your Messages folder > Options > Inbox Settings and see if you have the choice to separate your email folders to each specific folder for each email address. Do you?
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Old 08-22-2010, 07:07 AM   #3 (permalink)
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Messages folder > Options > General Options
Only got options to seperate SMS from MMS, not to seperate the different emal folders :(
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Old 08-22-2010, 07:15 AM   #4 (permalink)
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Have you resent your Service Books?

As to the Contacts, the SIM Card contacts ONLY contain the name and phone number which is one reason why it is NOT recommended to use that as the primary method to backup contacts on a BlackBerry. The email addresses and other information are NOT saved to the SIM card.

Do you have a backup from BlackBerry Desktop Manager?
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Old 08-22-2010, 07:16 AM   #5 (permalink)
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Quote:
Originally Posted by JSanders View Post
Katie, look first at your Messages folder > Options > Inbox Settings and see if you have the choice to separate your email folders to each specific folder for each email address. Do you?
Messages folder > Options > General Options
Only got options to seperate SMS from MMS, not to seperate the different emal folders
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Old 08-22-2010, 07:19 AM   #6 (permalink)
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Quote:
Originally Posted by Motorcycle Mama View Post
Have you resent your Service Books?

As to the Contacts, the SIM Card contacts ONLY contain the name and phone number which is one reason why it is NOT recommended to use that as the primary method to backup contacts on a BlackBerry. The email addresses and other information are NOT saved to the SIM card.

Do you have a backup from BlackBerry Desktop Manager?
What do you mean by resent Service Books?

No probs about the contacts, the least of my worries!

Thanks
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Old 08-22-2010, 07:20 AM   #7 (permalink)
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1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:

From your handheld device: KB15402-How to send service books to the BlackBerry smartphone for BlackBerry Internet Service

Go to the Personal Email Set Up icon and log in. Then under Help!, select Service Books, then select Send service Books.

From your desktop PC:
KB02830-Send the service books for the BlackBerry Internet Service

3. With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. This reboot, even if you have already done this, is often needed to install the service books.

Last edited by JSanders : 08-22-2010 at 07:22 AM.
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Old 08-22-2010, 07:25 AM   #8 (permalink)
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[quote=JSanders;1645126]1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site:

OK, somehow my email inbox's have seperated themselves. The only thing now is my BlackBerry apps!
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Old 08-22-2010, 07:26 AM   #9 (permalink)
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Quote:
Originally Posted by KatieBur86 View Post
What do you mean by resent Service Books?

No probs about the contacts, the least of my worries!

Thanks
OK, somehow my email inbox's have seperated themselves. The only thing now is my BlackBerry apps!
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Old 08-22-2010, 07:42 AM   #10 (permalink)
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I am currenty download BlackBerry App World - hope this is right and that it doesn't charge me!
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Old 08-22-2010, 08:47 AM   #11 (permalink)
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You need to stop repeating yourself and read the posts. The people who responded are not new to helping people with troubles. You will be charged for Apps that state so. Many are free, not all.
Also it would very wise to read the documentation that came with your phone. Also go to the carriers web site and read about the various things offered like service books.

Good luck and slow down.
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Old 08-22-2010, 10:44 AM   #12 (permalink)
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[quote=JSanders;1645126]1. Options > Advanced > Host Routing Table > Menu > Register.

2. Resend your service books from your carrier BIS site

What are Service Books and what do they do?
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Old 08-22-2010, 10:47 AM   #13 (permalink)
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Quote:
Originally Posted by tsac View Post
You need to stop repeating yourself and read the posts. The people who responded are not new to helping people with troubles. You will be charged for Apps that state so. Many are free, not all.
Also it would very wise to read the documentation that came with your phone. Also go to the carriers web site and read about the various things offered like service books.

Good luck and slow down.
I only repeated myself to individual messages as I wasn't sure if the person helping recieves an email to indicate a response to their help.

I am new to this, give me a chance!
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Old 08-22-2010, 01:04 PM   #14 (permalink)
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Ok , Service books are the internal application that connects the blackberry to the carriers service link.
without going into much technical detail , they give the cell phone the details needed to link and load the email and other applications like web browser. It supplies the xxx8220; addressxxx8221; and other necessary info. What you end up seeing is the email icons and browser icons. You can login to their site and usually there is an option to resend service books to the phone. Ixxx8217;m not sure of the web site for O2 but if it anything like att it may be something like this https://bis.na.blackberry.com/html?brand=mycingular
You will need to call the carrier is you do not know the web address unless someone else can give the address here.

Everyone sees the responses to the posts so there is no need to repeat.
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