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Old 01-09-2006, 11:53 AM   #1 (permalink)
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Hi,

We had a problem over the weekend where the blackberry server at headoffice wasnt talking to the exchange server. This meant no email's went to the blackberry devices. However when we rebooted the bes it worked fine.

The guys who look after the system's dont have a blackberry device, but need to know if it's not working correctly, straight away.

Is there anything on the bes that can be checked? Or is there anyway we could email them and view using webmail of any problems.

Thanks
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Old 01-10-2006, 08:23 AM   #2 (permalink)
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Seems like it would be a good idea to get them Blackberries...
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Old 01-10-2006, 08:59 AM   #3 (permalink)
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If not BlackBerrys, at the very least pagers or cells could be used to notify the techs if there is an outage.
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Old 01-10-2006, 09:27 AM   #4 (permalink)
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Getting back to your question. Besalert will send emails when there is a problem. If you have MOM from Microsoft doing monitoring, there is a MOM pack from Ivision for BES that we use that works well. It would have alerted us there was a problem. If someone had a Blackberry, however, they would not get the alert if BES wan't working. I have a BB and if I dont' get emails for a long period of time, especially if I wake up in the morning and I don't have any emails, I send a test message to make sure it is working.
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