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Old 08-24-2010, 09:52 AM   #1 (permalink)
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just downloaded new version of BlackBerry desktop manager and now i can't sync. I get "unknown error reported" message and no assistance to resolve. I tried resetting but that didn't help.
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Old 08-24-2010, 09:58 AM   #2 (permalink)
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What OS on the PC? What version Of Qutlook?

Did you try DM 5?
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Old 08-24-2010, 10:49 AM   #3 (permalink)
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XP on desktop; 2003 Outlook; don't know what DM 5 is.
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Old 08-24-2010, 10:57 AM   #4 (permalink)
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DM 5 = Desktop Manager version 5
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Old 08-24-2010, 11:10 AM   #5 (permalink)
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I was suing DM5. I just downloaded BlackBerry Desktop Software 6.0 (relaesed Aug 3,2010; bundle 42). I tried going back to DM5 but still get the same error message.
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Old 08-24-2010, 12:43 PM   #6 (permalink)
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Delete DM again. Download and install DM 5 without media manger. Remove the SD card in your BB. Then try to connect and sync.
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Old 08-24-2010, 02:03 PM   #7 (permalink)
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Thanks, that worked. It took some effort to find a version of 5.0 that didn't try to automatically change to the 6.0 that was a problem for me.
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