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-   -   my BB is unlocked but why can't i use BIS on other network except t-mobile (http://www.blackberryforums.com/general-blackberry-discussion/234333-my-bb-unlocked-but-why-cant-i-use-bis-other-network-except-t-mobile.html)

BBlove1 08-24-2010 06:14 PM

my BB is unlocked but why can't i use BIS on other network except t-mobile
 
hi everyone. i'm just a few hours new to the forum.
i got the 8900 as a gift and it happens to be T-mobile branded. we dont have T-mobile in my country so it had to be unlocked. but the thing is, after unlocking it, i can do every other thing with my BB using any other network except BIS:-o does this mean it's not properly unlocked:?? what do i do? pls someone tell me what to do cos i'm eager to connect with my friends and make new friends on the BBM.

Superh3ro 08-24-2010 06:23 PM

Quote:

Originally Posted by BBlove1 (Post 1646361)
hi everyone. i'm just a few hours new to the forum.
i got the 8900 as a gift and it happens to be T-mobile branded. we dont have T-mobile in my country so it had to be unlocked. but the thing is, after unlocking it, i can do every other thing with my BB using any other network except BIS:-o does this mean it's not properly unlocked:?? what do i do? pls someone tell me what to do cos i'm eager to connect with my friends and make new friends on the BBM.

if u cant cant use BIS then its not unlocked
check this to see how u determine if its unlock

How do I determine if my BlackBerry is "unlocked"? - BlackBerryFAQ

BBlove1 08-24-2010 07:04 PM

thanks for your suggestion, i've followed the link to check & confirm whether or not it's unlocked and it shows that it is unlocked (...network is disabled)
it has to be cos i can use other sim cards on d :bb: the ONLY problem is the use of BIS. i'm really really confused.

Dubdub 08-24-2010 07:15 PM

Do you have a BB data plan on your account? You need that for any and all RIM related services such as email, BBM, etc.

You need to call your cell carrier and have them add the BB data to your account. Keep in mind, there will be an add on charge for the data plan.

What do I need a Data Plan for? - BlackBerryFAQ

BBlove1 08-24-2010 07:25 PM

yes i contacted my network provider and got the BB data plan but BIS wouldn't work on my 8900 phone but when i switch my sim to another BB phone (which is not branded to any network) the BIS works on it.

Superh3ro 08-24-2010 07:32 PM

u might wanna check if ur blackberry pin is suspend from rim

Dubdub 08-24-2010 08:02 PM

What error message do you get? Was the device new or used?

BBlove1 08-24-2010 08:20 PM

is that really possible? pls how do i find out if my pin has bn suspended?

BBlove1 08-24-2010 08:25 PM

Quote:

Originally Posted by Dubdub (Post 1646397)
What error message do you get? Was the device new or used?

yes the phone has been used by another owner who was subscribed to t-mobile.

Superh3ro 08-24-2010 08:27 PM

??? need to register ur pin with the carrier

Go to ur carriers blackberry website and see if it will let ??? register
Posted via BlackBerryForums.com Mobile

chrisbc 08-25-2010 01:00 AM

Talk to your carrier to make sure that the IMEI of your BB is allowed on their network. Sometimes carriers only allow IMEIs of their own branded phones to use data service and your new BBs IMEI may need to be added manually for BIS/data to work.

Dubdub 08-25-2010 06:48 AM

What error message are you getting when you try to set up email in BIS? This will help determine the solution and end speculation.

The typical problem is the previous owner did not cancel their BIS account when they stopped using the BB. Hence, the IMEI and PIN are still registered. If this is the case, you need the previous owner to call his or her cell carrier and cancel their BIS. This will release the PIN and allow you to use it for RIM related services such as email.

aiharkness 08-25-2010 05:22 PM

Reading down through the thread, I came to the same conclusion Dubdub mentions in post #12 . . . that it sounds like maybe the blackberry is still registered on a previous owners BIS on t-mobile. If the PIN was banned, it wouldn't even work on t-mobile, it seems to me.

akosnitzky 08-27-2010 11:32 AM

*Thread Moved*

BBlove1 09-12-2010 10:27 AM

Hi guys :smile: i'm happy to let u all know that the problem has been solved...now i can use BIS from my chosen network provider on my bb device;-). many thanks to all of you that wrote in to give your advice and a special thanks to Chrisbc whose advice was what led to the solution :idea:. though it took more than 4week to resolve this issue it was worth the wait!!!! thanks guys.(y)


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