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Old 08-24-2010, 07:14 PM   #1 (permalink)
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Default my BB is unlocked but why can't i use BIS on other network except t-mobile

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hi everyone. i'm just a few hours new to the forum.
i got the 8900 as a gift and it happens to be T-mobile branded. we dont have T-mobile in my country so it had to be unlocked. but the thing is, after unlocking it, i can do every other thing with my BB using any other network except BIS does this mean it's not properly unlocked? what do i do? pls someone tell me what to do cos i'm eager to connect with my friends and make new friends on the BBM.
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Old 08-24-2010, 07:23 PM   #2 (permalink)
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Quote:
Originally Posted by BBlove1 View Post
hi everyone. i'm just a few hours new to the forum.
i got the 8900 as a gift and it happens to be T-mobile branded. we dont have T-mobile in my country so it had to be unlocked. but the thing is, after unlocking it, i can do every other thing with my BB using any other network except BIS does this mean it's not properly unlocked? what do i do? pls someone tell me what to do cos i'm eager to connect with my friends and make new friends on the BBM.
if u cant cant use BIS then its not unlocked
check this to see how u determine if its unlock

How do I determine if my BlackBerry is "unlocked"? - BlackBerryFAQ
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Old 08-24-2010, 08:04 PM   #3 (permalink)
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thanks for your suggestion, i've followed the link to check & confirm whether or not it's unlocked and it shows that it is unlocked (...network is disabled)
it has to be cos i can use other sim cards on d the ONLY problem is the use of BIS. i'm really really confused.
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Old 08-24-2010, 08:15 PM   #4 (permalink)
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Do you have a BB data plan on your account? You need that for any and all RIM related services such as email, BBM, etc.

You need to call your cell carrier and have them add the BB data to your account. Keep in mind, there will be an add on charge for the data plan.

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Old 08-24-2010, 08:25 PM   #5 (permalink)
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yes i contacted my network provider and got the BB data plan but BIS wouldn't work on my 8900 phone but when i switch my sim to another BB phone (which is not branded to any network) the BIS works on it.
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Old 08-24-2010, 08:32 PM   #6 (permalink)
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u might wanna check if ur blackberry pin is suspend from rim
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Old 08-24-2010, 09:02 PM   #7 (permalink)
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What error message do you get? Was the device new or used?
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Old 08-24-2010, 09:20 PM   #8 (permalink)
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is that really possible? pls how do i find out if my pin has bn suspended?
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Old 08-24-2010, 09:25 PM   #9 (permalink)
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Quote:
Originally Posted by Dubdub View Post
What error message do you get? Was the device new or used?
yes the phone has been used by another owner who was subscribed to t-mobile.
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Old 08-24-2010, 09:27 PM   #10 (permalink)
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??? need to register ur pin with the carrier

Go to ur carriers blackberry website and see if it will let ??? register
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Old 08-25-2010, 02:00 AM   #11 (permalink)
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Talk to your carrier to make sure that the IMEI of your BB is allowed on their network. Sometimes carriers only allow IMEIs of their own branded phones to use data service and your new BBs IMEI may need to be added manually for BIS/data to work.
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Old 08-25-2010, 07:48 AM   #12 (permalink)
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What error message are you getting when you try to set up email in BIS? This will help determine the solution and end speculation.

The typical problem is the previous owner did not cancel their BIS account when they stopped using the BB. Hence, the IMEI and PIN are still registered. If this is the case, you need the previous owner to call his or her cell carrier and cancel their BIS. This will release the PIN and allow you to use it for RIM related services such as email.
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Old 08-25-2010, 06:22 PM   #13 (permalink)
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Reading down through the thread, I came to the same conclusion Dubdub mentions in post #12 . . . that it sounds like maybe the blackberry is still registered on a previous owners BIS on t-mobile. If the PIN was banned, it wouldn't even work on t-mobile, it seems to me.
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Old 08-27-2010, 12:32 PM   #14 (permalink)
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*Thread Moved*
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Old 09-12-2010, 11:27 AM   #15 (permalink)
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Hi guys i'm happy to let u all know that the problem has been solved...now i can use BIS from my chosen network provider on my bb device. many thanks to all of you that wrote in to give your advice and a special thanks to Chrisbc whose advice was what led to the solution . though it took more than 4week to resolve this issue it was worth the wait!!!! thanks guys.
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