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Old 01-09-2006, 07:36 PM   #1 (permalink)
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Default Internet Browser Not working but Blackberry Browser + Cingular Browser is working

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All 3 of my browsers on my 8700 from Cingular was working this morning.
I called Cingular Internation Provisioning to switch my data plan from National Unlimited Data to International Unlimited Data because I will be travelling to Asia in a few days.
The Cingular agent told me after a few minutes that he's made the necessary changes on my account so I can get email/internet internationally.
IMMEDIATELY after I hung up the phone with Cingular I tried to connect to the internet using the "Internet Browser", after waiting for the little "Requesting" bar to move across the screen, the error msg came up stating to try again later and to call tech support if it persist.
I then tried to connect to the internet using "Blackberry Browser" and also "Cingular Browswer" to connect to the internet, BOTH WORKS!
I called Cingular and spent 15 minutes on the phone with tech support trying a variety of things, nothing we do can get my "Internet Browswer" to connect to the internet.
Since I can still send/receive mail and also surf the net with the other 2 browsers, I know my BB is communicating properly.
Something broke ONLY with the "Internet Browser" while my phone/account was being provisioned for International Data Plan/Calling.

I know it's trivial since I have 2 more browsers that work.
But it's driving me nuts to have something broken on my precious BB8700..:(

I'm hoping someone had a similar experience and can share with me their solution. Thx!
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Old 01-09-2006, 09:42 PM   #2 (permalink)
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Have you tried resending service books from the BWC?
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Old 01-10-2006, 01:21 AM   #3 (permalink)
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Default How do I resend Service Book?

I found "Service Book" under "Advance Option", there's a whole bunch of them all with check marks.
How do I resend it?
And which one do I resend?

Thx for looking!
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Old 01-10-2006, 01:27 AM   #4 (permalink)
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You resend your service book from the cingular.blackberry.com webclient site (I'm not a cingular customer but it's always been <provider>.blackberry.com. So you login into that site and in the Options/Settings tab you can resend the service book. -Pk
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Old 01-10-2006, 09:57 AM   #5 (permalink)
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Default Resend Service Book didn't fix the problem

I went to https://webclient.blackberry.net/Web...ite=mycingular website, went to profile, and clicked "Send Service Book" button, got a notification on my BlackBerry that my "Cingular Blackberry account is now active", but my "Internet Browswer" still won't work, times out like described above.

Anyone got any other ideas? Appreciate it!
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Old 01-10-2006, 10:41 AM   #6 (permalink)
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Sometimes when I set up a new webclient it gives the option to send the internet browsing service book (something to that effect).
I'm not sure how you would send it if it doesn't have that option under profiles.
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