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Old 08-29-2010, 08:19 PM   #1 (permalink)
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Angry i cannot backup my files on DTM and my phone wont turn on!!!

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i seriously need all your help !! my phone was working fine all afternoon then all of i sudden i checked it and all of a sudden the red light stays on then the blackberry logo comes up and it goes to load but it loads only a TINY bit then it does the same process over and over again and i cant fix it ! :(

and plus i have tried to backup my files but i think whatever is wrong with it, it is not letting me back up my files is there any other way?

CAN SOMEONE PLEASE HELP ME!
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Old 08-29-2010, 08:25 PM   #2 (permalink)
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im guessing everyone whos had a look at this cant help at all _ ?
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Old 08-29-2010, 08:26 PM   #3 (permalink)
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See if you can boot up in safe mode. Do a search if you need instructions.

Once you boot up in safe mode, do a backup with Desktop Manger. Download and install Desktop Manager from blackberry.com.

Then wipe the blackberry with JL_CMDER. See the two articles at blackberryfaq.com if you need instruction.

After wiping, reinstall the OS. Again, see the FAQ, and also the latest OS threads at the top of the forum. Be sure you install the OS software for your model blackberry.

After you reinstall the OS, restore your data from the backup file using Desktop Manager.
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Old 08-29-2010, 08:26 PM   #4 (permalink)
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Quote:
Originally Posted by zogm_xo View Post
im guessing everyone whos had a look at this cant help at all _ ?

You need to have some patience.
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Old 08-29-2010, 08:33 PM   #5 (permalink)
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Also, think about what applications and/or themes you installed recently. It may not necessarily be something you installed immediately before the problem, though it could be. I advise you add back your applications one at a time, oldest (for you) first. Definitely don't add back anything right now that you don't absolutely need. If something you installed is causing the problem, it will be a process of elimination to figure it out.
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Old 08-29-2010, 08:34 PM   #6 (permalink)
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i have tried the safe mode, i have followed the instructions that were given by pressing the escape key and holding it down and thats not working either
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Old 08-29-2010, 08:40 PM   #7 (permalink)
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Quote:
Originally Posted by aiharkness View Post
See if you can boot up in safe mode. Do a search if you need instructions.

Once you boot up in safe mode, do a backup with Desktop Manger. Download and install Desktop Manager from blackberry.com.

Then wipe the blackberry with JL_CMDER. See the two articles at blackberryfaq.com if you need instruction.

After wiping, reinstall the OS. Again, see the FAQ, and also the latest OS threads at the top of the forum. Be sure you install the OS software for your model blackberry.

After you reinstall the OS, restore your data from the backup file using Desktop Manager.


i followed exactly what you said for the safe mode, and that dont seem to be working for me either hmm i think this phone is ruined, so i rekon i should take it back to the shop and sort it out haha x
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Old 08-30-2010, 06:37 AM   #8 (permalink)
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I messed up. I should have said the first thing to try was remove the micro SD card if you are using one. Try that.
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