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Old 08-31-2010, 08:47 AM   #1 (permalink)
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Unhappy Undeleted messages

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I have BB 9700 Bold and I can't erase a message from the handheld. The email account message icon shows (-3) .....@.....com. The message is deleted in the server. I tried to erase it by the desktop softvere, but it did not manage.
Thanks in advance,
George
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Old 08-31-2010, 08:57 AM   #2 (permalink)
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If you have a rogue New Message icon on your Homescreen, or a negative count (-1), any one of these solutions could clear it, or reset it to zero:

Try these options:
* Open your main Messages folder and highlight today's date, click the menu key and select Mark Prior Opened.
* Hard Reset the BlackBerry by holding ALT, CAP (right Shift key), and DEL (or with the BlackBerry powered ON, remove the battery and reinserting the battery)
* View Messages > Saved Messages
* View Messages > View Folders, check each folder (missed calls, SMS in and out boxes, MMS in and out boxes, Saved, browser, phone logs etc)
* Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN
* Change your theme and see if it persists, and change back to your desired theme. (Options > Theme > select.)
* Connect to Desktop Manager > Backup/Restore > Advanced. On the right-hand pane is the list of data on your device. Scroll to the email messages database and highlight it, then below, select CLEAR. This will clear your device of all messages.
* Wipe and reload your OS.
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Old 08-31-2010, 09:35 AM   #3 (permalink)
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Thanks,
I tried them without last (Wipe and reload OS), but nothing changed. The message can be find and impossible to erase in email, desktop, spam and savrd messages folders.
How can I wipe reload OS?
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Old 08-31-2010, 09:41 AM   #4 (permalink)
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Can be found, or can't be found?

The next to the last option... clearing your messages database... you tried that?
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Old 08-31-2010, 09:58 AM   #5 (permalink)
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Sorry, can be found. Yes I tried, but it did not manage.
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Old 08-31-2010, 10:03 AM   #6 (permalink)
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There is another thing. The desktop softvere indicates there are 3 saved messages, but it does not allow to mark and delete.
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Old 08-31-2010, 10:11 AM   #7 (permalink)
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So you said you can't delete the message from the Desktop Software...

Have you tried to delete it from the DEVICE?

Are you on a BES corporate account?
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Old 08-31-2010, 10:18 AM   #8 (permalink)
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Yes, I tried delete them in my device directly in the "Saved message" folders and by desktop manager as well. I have corparate webmail account.
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Old 08-31-2010, 10:31 AM   #9 (permalink)
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That's most likely your issue.

Go into Options > Advanced Options > Service Book. Do you see any listed that say Desktop [SYNC]?
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Old 08-31-2010, 10:38 AM   #10 (permalink)
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Desktop (CICAL) and Destktop (CMIME). My email account is like to them.
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Old 08-31-2010, 10:40 AM   #11 (permalink)
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CICAL is your Calendar, CMIME is your email. Do you have any other Desktop service books?
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Old 08-31-2010, 10:43 AM   #12 (permalink)
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No.
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Old 08-31-2010, 10:44 AM   #13 (permalink)
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When you connect to Desktop Manager and go into Backup/Restore > Advanced, do you see a database for Saved Messages? If so, is it grayed out? If not, clear that.
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[BES 5.0.3 / GroupWise 2012 HP2]
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Old 08-31-2010, 10:54 AM   #14 (permalink)
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Sorry, now I have to go away, I will come back within 3 hours. Thanks for your help.
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Old 08-31-2010, 01:48 PM   #15 (permalink)
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Answering your question: Desktop Manager > Device>Deleting Data>Saved Messages (Grayed) - impossible to mark for deleting
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Old 08-31-2010, 01:51 PM   #16 (permalink)
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Go into Options > Security Options > General Settings and scroll down to Services, what is listed?
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Old 08-31-2010, 02:15 PM   #17 (permalink)
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Security Option:
*Advanced Sec. Options
*Encrryption>Disabled
*Firewall>Disabled
*Information>Desktop(account name)
*Security Wipe
*S/MIME>No

ADVANCED Security Options:
*Certificate serves>no servers
*Certificates>All
*Key Stores>Alow Key Store Backup/Restore:Yes, etc
*Memory Cleaning>Disabled
*Software Tokens>Not installed
*TLS>TLS Deafault:Handheld
*VPN>No wireless connection
*WTLS>Encryption Strength: Allow weak
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Old 08-31-2010, 04:14 PM   #18 (permalink)
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You will need to delete your Desktop [CIMIME] service book and then do as instructed above to remove the messages database.

Afterward, you can return and undelete that service book.
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Old 09-01-2010, 10:08 AM   #19 (permalink)
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Many thanks for your help. After reinstalling OS I managed to erase the messages.
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Old 09-01-2010, 10:14 AM   #20 (permalink)
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