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08-31-2010, 07:47 AM
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#1 (permalink)
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Join Date: Aug 2010 Model: 9700 PIN: N/A Carrier: Business
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|  Undeleted messages
Please Login to Remove! I have BB 9700 Bold and I can't erase a message from the handheld. The email account message icon shows (-3) .....@.....com. The message is deleted in the server. I tried to erase it by the desktop softvere, but it did not manage.
Thanks in advance,
George | | Offline
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08-31-2010, 07:57 AM
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#2 (permalink)
| | Crimson Tide Moderator
Join Date: Oct 2004 Location: North of the moss line Model: 9xx0 OS: 7.0sumtin PIN: t low Carrier: Verizon
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If you have a rogue New Message icon on your Homescreen, or a negative count (-1), any one of these solutions could clear it, or reset it to zero:
Try these options:
* Open your main Messages folder and highlight today's date, click the menu key and select Mark Prior Opened.
* Hard Reset the BlackBerry by holding ALT, CAP (right Shift key), and DEL (or with the BlackBerry powered ON, remove the battery and reinserting the battery)
* View Messages > Saved Messages
* View Messages > View Folders, check each folder (missed calls, SMS in and out boxes, MMS in and out boxes, Saved, browser, phone logs etc)
* Scroll to top of message folder, over the date heading, click or press menu to MARK PRIOR OPEN
* Change your theme and see if it persists, and change back to your desired theme. (Options > Theme > select.)
* Connect to Desktop Manager > Backup/Restore > Advanced. On the right-hand pane is the list of data on your device. Scroll to the email messages database and highlight it, then below, select CLEAR. This will clear your device of all messages.
* Wipe and reload your OS. | | Offline
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08-31-2010, 08:35 AM
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#3 (permalink)
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Thanks,
I tried them without last (Wipe and reload OS), but nothing changed. The message can be find and impossible to erase in email, desktop, spam and savrd messages folders.
How can I wipe reload OS? | | Offline
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08-31-2010, 08:41 AM
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#4 (permalink)
| | Crimson Tide Moderator
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Can be found, or can't be found?
The next to the last option... clearing your messages database... you tried that? | | Offline
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08-31-2010, 08:58 AM
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#5 (permalink)
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Sorry, can be found. Yes I tried, but it did not manage. | | Offline
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08-31-2010, 09:03 AM
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#6 (permalink)
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There is another thing. The desktop softvere indicates there are 3 saved messages, but it does not allow to mark and delete. | | Offline
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08-31-2010, 09:11 AM
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#7 (permalink)
| | Crimson Tide Moderator
Join Date: Oct 2004 Location: North of the moss line Model: 9xx0 OS: 7.0sumtin PIN: t low Carrier: Verizon
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So you said you can't delete the message from the Desktop Software...
Have you tried to delete it from the DEVICE?
Are you on a BES corporate account? | | Offline
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08-31-2010, 09:18 AM
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#8 (permalink)
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Yes, I tried delete them in my device directly in the "Saved message" folders and by desktop manager as well. I have corparate webmail account. | | Offline
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08-31-2010, 09:31 AM
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#9 (permalink)
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Join Date: Jul 2007 Location: In a van down by the river. Model: NOTE2 OS: 4.1 PIN: <- Where do I find this? Carrier: Sprint
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That's most likely your issue.
Go into Options > Advanced Options > Service Book. Do you see any listed that say Desktop [SYNC]?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2] | | Online
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08-31-2010, 09:38 AM
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#10 (permalink)
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Desktop (CICAL) and Destktop (CMIME). My email account is like to them. | | Offline
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08-31-2010, 09:40 AM
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#11 (permalink)
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Join Date: Jul 2007 Location: In a van down by the river. Model: NOTE2 OS: 4.1 PIN: <- Where do I find this? Carrier: Sprint
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CICAL is your Calendar, CMIME is your email. Do you have any other Desktop service books?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2] | | Online
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08-31-2010, 09:43 AM
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#12 (permalink)
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Join Date: Aug 2010 Model: 9700 PIN: N/A Carrier: Business
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No. | | Offline
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08-31-2010, 09:44 AM
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#13 (permalink)
| | New Member
Join Date: Jul 2007 Location: In a van down by the river. Model: NOTE2 OS: 4.1 PIN: <- Where do I find this? Carrier: Sprint
Posts: 14,985
Post Thanks: 114 Thanked 121 Times in 106 Posts
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When you connect to Desktop Manager and go into Backup/Restore > Advanced, do you see a database for Saved Messages? If so, is it grayed out? If not, clear that.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2] | | Online
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08-31-2010, 09:54 AM
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#14 (permalink)
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Join Date: Aug 2010 Model: 9700 PIN: N/A Carrier: Business
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Sorry, now I have to go away, I will come back within 3 hours. Thanks for your help. | | Offline
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08-31-2010, 12:48 PM
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#15 (permalink)
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Answering your question: Desktop Manager > Device>Deleting Data>Saved Messages (Grayed) - impossible to mark for deleting | | Offline
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08-31-2010, 12:51 PM
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#16 (permalink)
| | New Member
Join Date: Jul 2007 Location: In a van down by the river. Model: NOTE2 OS: 4.1 PIN: <- Where do I find this? Carrier: Sprint
Posts: 14,985
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Go into Options > Security Options > General Settings and scroll down to Services, what is listed?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2] | | Online
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08-31-2010, 01:15 PM
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#17 (permalink)
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Join Date: Aug 2010 Model: 9700 PIN: N/A Carrier: Business
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Security Option:
*Advanced Sec. Options
*Encrryption>Disabled
*Firewall>Disabled
*Information>Desktop(account name)
*Security Wipe
*S/MIME>No
ADVANCED Security Options:
*Certificate serves>no servers
*Certificates>All
*Key Stores>Alow Key Store Backup/Restore:Yes, etc
*Memory Cleaning>Disabled
*Software Tokens>Not installed
*TLS>TLS Deafault:Handheld
*VPN>No wireless connection
*WTLS>Encryption Strength: Allow weak | | Offline
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08-31-2010, 03:14 PM
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#18 (permalink)
| | Crimson Tide Moderator
Join Date: Oct 2004 Location: North of the moss line Model: 9xx0 OS: 7.0sumtin PIN: t low Carrier: Verizon
Posts: 41,907
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You will need to delete your Desktop [CIMIME] service book and then do as instructed above to remove the messages database.
Afterward, you can return and undelete that service book. | | Offline
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09-01-2010, 09:08 AM
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#19 (permalink)
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Many thanks for your help. After reinstalling OS I managed to erase the messages. | | Offline
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09-01-2010, 09:14 AM
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#20 (permalink)
| | Crimson Tide Moderator
Join Date: Oct 2004 Location: North of the moss line Model: 9xx0 OS: 7.0sumtin PIN: t low Carrier: Verizon
Posts: 41,907
Post Thanks: 59 Thanked 243 Times in 181 Posts
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