BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 09-01-2010, 06:53 AM   #1 (permalink)
New Member
Join Date: Sep 2010
Model: 8520
Carrier: mtn
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry losing emails

Please Login to Remove!

I have had 8520 for 3 months very happy with it . For the past 2 days i find i am only receiving on my BB about 1 in 5 emails sent to my desktop comp . I got hold of my service provider ( MTN) they said i must check my email settings to see it says " keep a copy on the server " ( ie if the email gets sent to my desktop first it does not go to the BB server ) it seems strange as the problem is intermittent . I am using outlook express 6 and cant find where to check those settings . anyone can help?
Old 09-01-2010, 07:30 AM   #2 (permalink)
Thumbs Must Hurt
Chris K's Avatar
Join Date: Aug 2010
Model: 8520
Carrier: vodafone
Posts: 170
Post Thanks: 0
Thanked 0 Times in 0 Posts

by default O/xpress does not leave a copy on the server but I think you need to post who your email service provider is (Yahoo, hotmail, etc) to find out the settings

btw - Outlook express was superceded yonks ago by Windows Live Mail - maybe time to upgrade (it's free)
Luvin my new BlackBerry....
...but then again it was free :o)
Old 09-03-2010, 05:32 PM   #3 (permalink)
BlackBerry God
aiharkness's Avatar
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 13,982
Post Thanks: 26
Thanked 530 Times in 515 Posts

For full details, here's the FAQ article: Some email comes to my BB and some does not - BlackBerryFAQ.

It could be sporadic and not total depending on the frequency with which your email client is set to check for email. In other words, if it downloads new email very frequently, then fewer, or none of the messages would be grabbed by the BIS server. If set to check very infrequently, then most messages might be grabbed by the BIS, and some not.
- Ira

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.