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Old 09-02-2010, 06:14 AM   #1 (permalink)
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Hi all, hope i'm posting this in the correct area!, ran a search but couldn't find the answer, figured i was best posting the question here.

A user on our BES is using a US Blackberry as he needs quad band when he works abroad in Jpn etc, the problem only affects him in our organisation. When dialing number from the exchange GAL, if he hits the 'dial' button on the mobile number it will dial the full number

+44 (0)7777 777 777

If he hits the select button, and choses to 'dial mobile' then it calls as follows:

+4407777 777 777

Both calls obviously fail however. Looked online, and tried to update his 'smart dialing' settings Call log -> General Options -> Smart dialing, but this was already set to English (+44). Can anyone suggest why this might be happening?, could it be related to the fact it's a US (Sprint) device?, any thoughts welcome!


Andy
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