09-03-2010, 12:05 PM
Talking BlackBerry Encyclopedia
Join Date: Jan 2006
Carrier: VZW US
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If you are truly on a BES, the only way to receive e-mail and sync calendar, contacts, tasks, etc. is to Enterprise Activate the handheld.This is typically done by the BES Admin. Does your calendar and contacts sync to the handheld wirelessly or only when you connect through the usb cable to your laptop? Wth BES service, e-mail, calendar, contacts and tasks will wirelessly sync. With BIS, you will get e-mail but in this scenario, I don't think you could sync calendar and contacts except with the cable. And I believe there are settings that will control how the messages are treated on the server side. It may just be an incorrect setting...
Is the desktop manager program loaded on your work pc? If this is the case, the program will "see" the BES but I still believe you must go through the Enterprise Activation process before you will receive synchronization.
Just a little more information needed...
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Last edited by scassel : 09-03-2010 at 12:09 PM.