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Old 09-03-2010, 07:31 AM   #1 (permalink)
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Default Blackberry and Outlook 2007

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I have Outlook 2007 on my desktop computer and use BT as a service provider and for my email, my Blackberry supplier is Vodafone and I use BIS.

I have noticed that if my Blackberry receives an email first I don't get the same email delivered to my desktop. If my desktop gets an email first then the same email will be delivered to my Blackberry. I was happily deleting emails from my Blackberry thinking I would have them all on my desktop but I now find I have to check what emails I have on each before I delete anything. Is this an issue that anyone has come acrosss before and how do I resolve it apart from synching the Blackberry and desktop?

I'm often away from the desktop which is why I bought the Blackberry in the first place.

Any advice appreciated.
Old 09-03-2010, 07:46 AM   #2 (permalink)
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This sounds like a mail server and/or Outlook configuration problem.

BIS does not remove messages from your mailbox when they are retrieved and pushed to your handheld.
For some reason, your Outlook client is ignoring those messages on your mail server.

You should address this with BT.
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
Old 09-03-2010, 09:29 AM   #3 (permalink)
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In BIS, find the BT email account you're having this issue with and deselect "Synchronize Deleted Items"

At the moment, BIS can "fully sync" with certain types of BIS account. i.e. you delete the message on BB, that pushes back to BIS, which pushes through to BT and deletes the "master copy" of message on BT servers. Then you fire up Outlook, which can't download the message, bc it has been deleted.

From your message, you want to manage deletions from the Outlook client, not BB.
So deselct "Synchronize Deleted Items" on Vodafone's BIS site, and it will all be good. Anything deleted on BB will just go from there and BIS, not the BT inbox, and next time you start Outlook it can download all messages.
Jadey : Infrastructure Architect, Denver CO

Last edited by Jadey : 09-03-2010 at 09:30 AM.

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