09-04-2010, 10:57 PM
Join Date: Jul 2005
Location: Florida Panhandle
Carrier: T-Mobile USA
Post Thanks: 16
Thanked 501 Times in 488 Posts
Ok. Let's try this. I may not know exactly how you see it on your OS version, but open the device options, then advanced options, then applications. Do you see blackberry messenger at all? If you do, remove it. I know you've done this already, but let's do it again. And if you see a second version of Blackberry Messenger with a different version that is also there, remove it too.
Now do a hard reset. Wait at least 30 seconds before you replace the battery.
After the blacbkerry boots up, check and make sure the blackberry messenger icon is not present.
If the blacbkerry messenger icon is not there, then we are going to install it again. But first, where did you get it before?