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Old 01-11-2006, 09:31 AM   #1 (permalink)
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Default Decryption failure

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I get annoying messages on my 8700c stating decryption failed, regenerate encryption key. Other than that message which paralyzes my device for several seconds, I seem to receive all my messages. I connected to the desktop and synched and the key was not generated. We are running the latest version of BES and I could not find anywhere on the server nor on my handheld where you can generate an encryption key. I did "check the security software" on my handheld and it was OK.

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Old 01-11-2006, 09:59 AM   #2 (permalink)
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Try this...
Settings > Options > Security Options > Scroll to Services > Press Scroll wheel, select Regenerate Encryption Key. Screenshot is from my 7100t, so it may look a litte bit different for you.

Doug
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Old 01-11-2006, 10:03 AM   #3 (permalink)
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I do not have the option to regenerate encryption key.
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Old 01-11-2006, 10:05 AM   #4 (permalink)
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I'm a dummy. I didnt scroll to the services at the bottom.

Many thanks.
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Old 01-24-2006, 02:53 PM   #5 (permalink)
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How long does it take to regenerate wirelessly? Mine just sits there forever.
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Old 01-25-2006, 07:09 AM   #6 (permalink)
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I believe this can also happen if there is another BES sending messages to your device. If the devices was previousely owned by another user on a different BES, messages may still be routing to it with an invalid key of course.
I had this happen after I attached my device to a test BES we use. After I removed myself from the test BES, I stopped getting these messages....
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Old 01-25-2006, 07:37 AM   #7 (permalink)
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This makes some sense since I am getting messages from my BES just fine. If it was really a decryption error, I would think I would not be getting those messages. This is a brand new device; however, I migrated from eOutlook to our own BES about a month ago. Maybe eOutlook is still trying to send messages.
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Old 01-25-2006, 08:38 AM   #8 (permalink)
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What I do is go to Redirector Settings and change the encryption option to manual. Generate a new key, apply it, then change it back to Automatic and reapply it. That seems to fix it on the ones I've delt with.
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Old 01-25-2006, 08:50 AM   #9 (permalink)
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Have done that and it did seem to reduce the frequency of the errors, but did not eliminate them.
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Old 01-26-2006, 07:07 AM   #10 (permalink)
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Quote:
Originally Posted by sroetter
This makes some sense since I am getting messages from my BES just fine. If it was really a decryption error, I would think I would not be getting those messages. This is a brand new device; however, I migrated from eOutlook to our own BES about a month ago. Maybe eOutlook is still trying to send messages.

This must be it. I do not know what eOutlook is though. Is that a non-bes form of delivery, like the BB WEB client? In any case, I think you will have to track down this eOutlook link. Good luck - and please let us know how it turns out!
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Old 01-26-2006, 08:20 AM   #11 (permalink)
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eOutlook is an email provider that uses Outlook exchange and has a BES. It is a third-party way of having BES without installing it on your own server and maintaining it. I think Mailstreet is another provider.
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