BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 09-10-2010, 08:28 AM   #1 (permalink)
New Member
 
Join Date: Sep 2010
Model: 9000
PIN: N/A
Carrier: Telkomsel
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default [Ask] I can't send Pin Message

Please Login to Remove!

help me guys..

i'm using BIS and its work normally.. since my friend moving to U.K i can't send pin message or BBM to him.

in this case i can send pin message to U.S , Aussy , and other country around the world.

any advise for me to solve my problem?

i already call my phone service and they say no problem about your BIS and its work fine but can't send pin message to my friend only.

the error says

Sent using: peer to peer
"Message status: service blocked"
to: "A" (example)

anyone can help me to solve this problem?

i can receive and send to any pin that i know but i can't send on my friend only.

Last edited by piscesboy : 09-10-2010 at 08:30 AM.
Offline  
Old 09-10-2010, 08:49 AM   #2 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,031
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

Does your friend have a BB AND a BB data plan?

Or is your friend's BB on BES and it is blocked by IT policy?
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!

Last edited by Dubdub : 09-10-2010 at 08:50 AM.
Offline  
Old 09-11-2010, 04:35 PM   #3 (permalink)
New Member
 
Join Date: Sep 2010
Model: 9000
PIN: N/A
Carrier: Telkomsel
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

he using Orange in London.

before that he using another provider from Indonesia.

The package of BIS still active from indonesia, is that a problem when he applying Orange and active the BB BIS from london?

but when i ask the provider from Indonesia they said the pin was release in the same date that he activated the BIS package (5ponds/month)

any suggestion for this?

because i already give all suggestion that i searching from the internet

from disabled firewall
register the hosting routing table
email setting verified email setting
diagnostic BB Pin-Pin: Yes
call customer service (not yet)
Offline  
Old 09-11-2010, 04:51 PM   #4 (permalink)
BlackBerry Mensa
 
MidnightDraven's Avatar
 
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
Post Thanks: 2
Thanked 110 Times in 110 Posts
Default

They are wrong. To de-activate the PIN the BIS account with the indonesian carrier needs to be DELETED. And only they can delete it.

He can't activate the Orange Plan because his PIN is still associated with the active BIS account in Indonesia.
__________________
~Midnight Draven

"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
Offline  
Old 09-12-2010, 09:39 AM   #5 (permalink)
New Member
 
Join Date: Sep 2010
Model: 9000
PIN: N/A
Carrier: Telkomsel
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

oh okay..

but when i call the customer service (indonesia) they say the pin is already release or not being in that provider.

so i should call the customer service from Indonesia to Delete BIS account?

my friend in London is already use BIS Account from Orange Company, and its "Active" right now.

so what should i do?

any suggestion?
Offline  
Old 09-12-2010, 10:42 AM   #6 (permalink)
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App5
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,031
Post Thanks: 54
Thanked 782 Times in 742 Posts
Default

If your friend is using BIS and sending and receiving email on their BB, then the PIN has been released.

Are you sending to the correct PIN?
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.