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Old 09-19-2010, 04:54 PM   #1 (permalink)
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Unhappy New Blackberry.. Massive Headache!!

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My brother bought a new blackberry but after 2 weeks decided that he absolutely hated it and swapped with me (I was very happy as I had a rubbish Samsung tocco ultra...). However, I'm having a few problems trying to get on with it myself...

Firstly, whenever I get a text, I can see on the main screen that I have a text but when I go into the sms folder, nothing shows. If i keep changing the options of Hiding sent messages from yes to no (and back again), the text appears in the inbox once I've saved the changes. However, its getting a bit annoying to have to do that each time I get a new text. (I've asked for my sms and email to come through separate too - and my email isn't registered).

Secondly, whenever I get a text, the phone doesn't make a noise even though I've asked it to..

Thirdly, when I add someones BB pin, or they add mine, nothing happens...

Will I have to ring my network provider and tell them that I have this beautiful shiny new blackberry to have access to email/bb messenger etc?

Any help would be great thanks!
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Old 09-19-2010, 05:16 PM   #2 (permalink)
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Yes, you need a blackberry data plan to use email and blackberry messenger, and yes you get that from your carrier [network].
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Old 09-19-2010, 05:19 PM   #3 (permalink)
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What carrier do you have? As MD said above, call then and add a BB data plan to your account.
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Old 09-19-2010, 05:26 PM   #4 (permalink)
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Would they be OK with me switching phone mid-contract?

Also - any suggestions on the sms problem????
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Old 09-19-2010, 05:27 PM   #5 (permalink)
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Yes. They don't care what phone you have, as long as your paying them.
Who is your network?
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Old 09-19-2010, 05:29 PM   #6 (permalink)
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Network is orange
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Old 09-19-2010, 05:32 PM   #7 (permalink)
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Then I believe its an extra 5 per month.

Can't offer advice about the SMS issue though, except, have you tried a battery pull? Pull the battery out for 30 seconds, then put back in and see if that's cleared the issue.
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Old 09-19-2010, 08:06 PM   #8 (permalink)
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A lot of your issues will go away with a Blackberry Data plan and maybe an OS upgrade if it is old.
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Old 09-20-2010, 01:46 PM   #9 (permalink)
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did your brother have the device hooked up to corporate email or just personal?
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