BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-12-2006, 09:55 AM   #1 (permalink)
New Member
 
Join Date: Nov 2005
Location: St. Louis
Model: 6280
Carrier: ATT
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Strange PIN problem

Please Login to Remove!

I have one user out of 110 that has a strange problem recieving PINs from some users. She has a 7290 and when PINS come in from several people, but not everyone, the from information only shows the PIN # of the sender. We have Exchange 2K and BES 4.0. Everyone syncs via USB to their personal contacts folder and a Blackberry contact folder located in Exchange public folders.

If her secretary sends me and her a PIN I see the name, and she sees the PIN #. Here's what I have tried so far. Verify there are no duplicate entries in her address book. Remove all entries from her address book and resync to reload them. Wipe her unit and down grade her OS from 4.0.2.49 to 4.0.0.219. She still has the same problem.

Anyone seen anthing like this, or have any ideas?
Offline  
Old 01-13-2006, 07:48 AM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2005
Location: New York
Model: 8703e
Carrier: Verizon
Posts: 59
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default re: weird pin happenings

Does the user have her secretary's PIN entered in her address book?

If the pin isn't entered along with the other information under the sec's name the berry should show the PIN.
If the pin is entered along with the other information under the sec's name the berry should show the senders name.
Offline  
Old 01-13-2006, 09:07 AM   #3 (permalink)
Retired BlackBerryForums.com Moderator
 
d_fisher's Avatar
 
Join Date: Oct 2005
Location: Columbus, OH
Model: 9700
OS: SID 6.7
Carrier: AT&T
Posts: 4,455
Post Thanks: 0
Thanked 2 Times in 1 Post
Default

Has nothing to do with the address book. Try filling out the Settings > Owner > Name field. If this is blank, the recipient will see the PIN number when they get your message. If you entered your name, they will see it instead.

Doug
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.