BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 11-17-2004, 06:39 PM   #1 (permalink)
New Member
 
Join Date: Jan 2005
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Please Login to Remove!

Offline  
Old 11-18-2004, 12:46 AM   #2 (permalink)
Retired BBF Moderator
 
Mark Rejhon's Avatar
 
Join Date: Aug 2004
Location: Ottawa, Ontario, Canada
Model: Bold
Carrier: Rogers
Posts: 4,870
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

__________________
Thanks,
Mark Rejhon
Author of XMPP extension XEP-0301:
www.xmpp.org/extensions/xep-0301.html - specification
www.realjabber.org - open source
Offline  
Old 11-23-2004, 09:23 AM   #3 (permalink)
Thumbs Must Hurt
 
adept's Avatar
 
Join Date: Sep 2004
Location: Quebec
Model: Storm
Carrier: Telus Mobility
Posts: 69
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Offline  
Old 01-13-2005, 08:23 AM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2004
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Windows 2000 not recognizing RIM USB inf driver

I am seeing yellow exclamation point next to USB Device in Device Manager. When I reinstall the driver Windows continuously reloads the same generic USB driver instead of the needed OEM8.inf file. Blackberry will not work with the generic driver. Windows fix KB822831 does not work either...
Offline  
Old 01-13-2005, 08:26 AM   #5 (permalink)
BBF Veteran User
 
Join Date: Aug 2004
Location: Hotwiring another Cessna
Model: OU812
Carrier: Nintendo
Posts: 3,492
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Try reinstalling the device manager possibly.
Offline  
Old 01-13-2005, 08:29 AM   #6 (permalink)
Thumbs Must Hurt
 
queue_bit's Avatar
 
Join Date: Sep 2004
Posts: 51
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Sounds like the device-driver itself is the one you want, manually load the BB usb driver from:

C:\Program Files\Common Files\Research In Motion\USB Drivers\
Offline  
Old 01-13-2005, 08:29 AM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2004
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Blackberry/Windows USB driver is the problem, not the Desktop Manager...
Offline  
Old 01-13-2005, 08:34 AM   #8 (permalink)
Thumbs Must Hurt
 
queue_bit's Avatar
 
Join Date: Sep 2004
Posts: 51
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Exclamation point beside USB Device or USB Hub / USB Root Hub / USB Host Controller ?

If it's a USB Device, then it should be the device itself not the USB hub / controller... the path above is for the BB USB driver.
Offline  
Old 01-13-2005, 08:36 AM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2004
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I will give this a try, thanks for the info.
Offline  
Old 01-13-2005, 08:38 AM   #10 (permalink)
Thumbs Must Hurt
 
queue_bit's Avatar
 
Join Date: Sep 2004
Posts: 51
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

np, let us know if it works.
Offline  
Old 01-13-2005, 09:08 AM   #11 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2004
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Installing Blackberry driver from Common Files, RIM, etc. does not work., Windows does not recognize the driver. The user has now told me the BBerry will not charge from his USB port either. It does charge from another pc, however. I'm beginning to think this is a USB port problem and not a driver issue...
Offline  
Old 01-13-2005, 09:49 AM   #12 (permalink)
Thumbs Must Hurt
 
queue_bit's Avatar
 
Join Date: Sep 2004
Posts: 51
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Stupid question, but it has to be asked... have you tried re-booting the PC. Sometimes (noticeably on dell's) the USB ports will die and nothing short of a cold-boot (turn off and wait 20 seconds) will bring them back to life.

Don't know if that'll help at all, but it's worth a try.
Offline  
Old 01-13-2005, 10:18 AM   #13 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2005
Location: Los Angeles
Model: 8700g
Carrier: TMO
Posts: 216
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If you get a yellow exclamation mark, the usb port is reconizing something but is sticking with an incorrect driver.
Try this procedure.
1. With the BB plug into the USB, go to device manager. Right click on the RIM icon with the yellow exclamation mark and click "uninstall driver".
2. Unplug the BB and go to "add/remove programs" and remove BlackBerrry desktop manager.
3. Reboot computer and re-install BB desktop manager.
4. With desktop manager running, plug in the BB unit.
Offline  
Old 01-14-2005, 08:51 AM   #14 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2004
Posts: 21
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Sounds elementary, but after a hard reset of the BBerry, the proper driver picked-up. Problem solved. Thanks for your input...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.