BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 10-19-2010, 09:07 AM   #1 (permalink)
New Member
Join Date: Oct 2010
Model: 8520
Carrier: Movistar Colombia
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Unable to send emails

Please Login to Remove!


I have a blackberry curve 8520 configured to send emails from a account and a corporate account that has its email services hosted with Google Apps Standard Edition . Since las thursday the email service has started having problems when I send emails.

If i start typing and email address on the TO field, the phone doesn't start to auto-complete the address based on my contact list. And then, even if I write a complete email address, the send option is not activated, just save draft. If I save the draft and open the email again, the email address I had written dissapears, and the TO field is blank once again.

I can only send emails by replying to a message or by going to a message I had previously sent or recieved to/from the contact I am look for. I can place the cursor over the email address, click on the trackwheel and then select email "contact".

To date I have tried:

Soft and hard resets
Deleted the service books for both email addresses and then "Send Service Books" once again.

Does anyone have any idea of how I can fix this problem?

Thank you
Old 10-19-2010, 09:10 AM   #2 (permalink)
Dubdub's Avatar
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Post Thanks: 52
Thanked 777 Times in 737 Posts

What did you do just before the problem began - install an app or changed some settings?

Have you called the carrier's technical support?

By hard reset, do you mean a battery pull?

Delete the email addresses and then added them again?
-->>BB FAQ

-->>Stinsonddog's Tip Site!


If someone helps, tell them by clicking the Thanks button.!!

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.