BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 10-30-2010, 09:09 AM   #1 (permalink)
New Member
 
Join Date: Oct 2010
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Truncated Email Messages

Please Login to Remove!

I have a Verizon 8330 4.5.0.175 and get truncated email messages. If I were to upgrade to a 9650 or 9330 would I still get truncated messages or has BB raised the limit for emails?
Offline  
Old 10-30-2010, 09:12 AM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,272
Post Thanks: 42
Thanked 575 Times in 570 Posts
Default

check for a "more " or " more all" option on the email when you open it.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Online  
Old 10-30-2010, 09:17 AM   #3 (permalink)
New Member
 
Join Date: Oct 2010
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by tsac View Post
check for a "more " or " more all" option on the email when you open it.

I do that a few times and it will bring up more, but I eventually get the message "Truncated 23,587 bytes" and there are no more options.
Offline  
Old 10-30-2010, 09:33 AM   #4 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,272
Post Thanks: 42
Thanked 575 Times in 570 Posts
Default

I have never had an issue with large emails via a carrier. Are you using a company blackberry? It may be a limit set by your company. Some companys limit to save cell data costs.
If not a company BB then check to see if the email provider has a limit.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Online  
Old 10-30-2010, 09:43 AM   #5 (permalink)
New Member
 
Join Date: Oct 2010
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by tsac View Post
I have never had an issue with large emails via a carrier. Are you using a company blackberry? It may be a limit set by your company. Some companys limit to save cell data costs.
If not a company BB then check to see if the email provider has a limit.

No, it is not a company phone. I use Yahoo. I will research that avenue. I do see others with this issue as well. It is mostly newsletters that bring about the problem. Same with me. I get the Boy Genious report emailed daily and today's wouldn't fully download. I also have the unlimited data plan with Verizon.
Offline  
Old 10-30-2010, 09:55 AM   #6 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,272
Post Thanks: 42
Thanked 575 Times in 570 Posts
Default

Ok so your email messages are exceeding 32k. RIM has a limit of 32k.
This does not include attachments.



From RIM


Truncated <number of bytes received>

The BlackBerry smartphone can receive a maximum of 32 KB of compressed data in the email message body. This is by design.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Online  
Old 10-30-2010, 09:59 AM   #7 (permalink)
New Member
 
Join Date: Oct 2010
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by tsac View Post
Ok so your email messages are exceeding 32k. RIM has a limit of 32k.
This does not include attachments.



From RIM


Truncated <number of bytes received>

The BlackBerry smartphone can receive a maximum of 32 KB of compressed data in the email message body. This is by design.
Wow. That can't be good for professionals! BB is is known for their email. Why would they set a limit?
Offline  
Old 10-30-2010, 10:02 AM   #8 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,272
Post Thanks: 42
Thanked 575 Times in 570 Posts
Default

doing some further research, some of the emails from news outlets such as the one you have, are not intended for cell service rather for a PC. Maybe you can see if they offer a WAP type service which may be within the limits required.

Most business emails are not that long.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Online  
Old 10-30-2010, 10:11 AM   #9 (permalink)
New Member
 
Join Date: Oct 2010
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by tsac View Post
doing some further research, some of the emails from news outlets such as the one you have, are not intended for cell service rather for a PC. Maybe you can see if they offer a WAP type service which may be within the limits required.

Most business emails are not that long.
Ok, thanks. I will check out what you mentioned. Can you tell this smartphone newbie what is WAP?
Offline  
Old 10-30-2010, 10:19 AM   #10 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 8,272
Post Thanks: 42
Thanked 575 Times in 570 Posts
Default

Cell phones in most cases are not able to receive full HTML pages or orther distributions from web sites. Wireless Application Protocol (WAP) is used to limit and format the data to fit the requirements of cell and PDA type phones.
__________________
If someone helps, tell them by clicking the Thanks button


9810 BES
Z10 on BES
9700 BIS
Online  
Old 10-30-2010, 10:28 AM   #11 (permalink)
New Member
 
Join Date: Oct 2010
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by tsac View Post
Cell phones in most cases are not able to receive full HTML pages or orther distributions from web sites. Wireless Application Protocol (WAP) is used to limit and format the data to fit the requirements of cell and PDA type phones.
Thank you!!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.