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Old 11-03-2010, 08:52 AM   #1 (permalink)
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Default Weird & strange email problem

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Since changing from an 8900 to a 9300, we have an odd issue.
Emails reach the device as before, apart from one source(which did used to work and still does on another 8900)
We have a booking script on our website which uses PHP to send an email through to us. Since swapping to the 9300, the booking messages don't even make it to the handset - no errors, no trace, nothing. However, it does get to the account as outlook will show it in the inbox. Emailing thy address from a mail client works also but the messages from php script refuse
to actually show on the device.
1)why does a message not get to the phone, others do - no filters setup. Imap account configured on BIS, tried battery pull and resetting account up,

2) is ther a log to see where and why the email is not showing in inbox on the device?

3) it's a multipart HTML / plain email, are there issues with this type on the 9300?


Old 11-05-2010, 06:55 PM   #2 (permalink)
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you need to experiment a bit. If it appears the script is causing the issue, something may be different after the setup with the new BB. check the BIS and forwarding email account to verify the settings. Try to match option for option with a working BB.
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Old 11-05-2010, 11:50 PM   #3 (permalink)
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As a test, can you have your php script send a plain text message?

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Old 11-06-2010, 02:36 AM   #4 (permalink)
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I've got this working now - plain text emails went through ok from the PHP script, as did a simple HTML only one.
When I started testing multipart emails, I gradually added bits of the HTML for the entire message back in to find out where it was stopping - turns out, there was table, with a div inside it (nothing odd about that), but the Blackberry never received the message - take the div out, works fine.
There must be some random quirk with the BB 9300 and HTML emails and not rendering them, but we've got all our PHP mailer forms working now after many test emails - but they all worked fine before on the BB 8900 - how changing handset would affect the same code, is still a mystery


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