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Old 11-04-2010, 12:29 PM   #1 (permalink)
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Unhappy BB Bold 9700 - Battery symbol with red strip trough it

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Hello guys,

I've got an BB bold 9700 for some weeks now. I had the battery out all night last night (it was on half battery bar), this morning I putted it back in my 9700. I tried to start up the device but nothing worked. After that I tried to charge up the battery with the wall charger, when it's on the charger it shows a LED red light for around 1 minute, after 1 minute it shows the battery symbol with the red stripe trough it.

What can I do to solve this problem?
I've tried several methods I found on different forums, but nothing worked. Can somebody help me please?

(My blackberry was in my pocket while I was biking trough the rain, it was getting a little wet, but I don't think this can be problem)
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Old 11-04-2010, 01:02 PM   #2 (permalink)
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Quote:
Originally Posted by Dannyn16 View Post
(My blackberry was in my pocket while I was biking trough the rain, it was getting a little wet, but I don't think this can be problem)
If the battery got wet, it can definitely be a problem.
This is why there's a moisture indicator on the battery itself.

I'm guessing the battery is done. I suggest buying a new one.
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Old 11-04-2010, 01:06 PM   #3 (permalink)
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on the battery does around where the connectors show, is it a full white tab or pink or with red lines that have bleed out?
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Old 11-04-2010, 02:48 PM   #4 (permalink)
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The blackberry wasnt real wet at all, so I don't think that is the problem. I've tried several full batterys from friends, but none of them worked?. So buying a new one won't solve the problem
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Old 11-04-2010, 02:51 PM   #5 (permalink)
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It doesn't need to be "real wet". It just needs to be slightly wet... and you'll have problems.
There's always shades of grey, but this one seems rather black & white to me.

It got a little wet... now it doesn't work right.
Either the BlackBerry itself, or the battery is bad.
You said you tried more than one battery... so now it seems like the device itself is bad.
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Old 11-04-2010, 02:54 PM   #6 (permalink)
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I am going to ask again is there any small indicators that are pink or bleeding from a red line if so that is considered water dmg'ed
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Old 11-04-2010, 02:57 PM   #7 (permalink)
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No, the indicators are still full white.
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Old 11-04-2010, 03:00 PM   #8 (permalink)
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Quote:
Originally Posted by Dannyn16 View Post
No, the indicators are still full white.
then i wouldn't say water dmg but, still a tough call, have you tried to see if the computer can see the device through the application loader?
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Old 11-04-2010, 03:04 PM   #9 (permalink)
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When I connect my BB to the computer, the computer recognise it as a Blackberry device. So yes.
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Old 11-04-2010, 03:09 PM   #10 (permalink)
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download your software for your device from the blackberry website, install it.
do a back up of your device with DTM
then run the application loader wizard from C:\program files\common files\research in motion\apploader\loader.exe (32bit computer OS) C:\program files (x86)\common files\research in motion\apploader\loader.exe (64bit computer OS)
wen going through this stage DO NOT AUTOMATICALLY BACK UP
after that test the charge
then only restore from your backup file what you need

hope this helps
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Old 11-04-2010, 03:13 PM   #11 (permalink)
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BlackBerry - BlackBerry Desktop and Device Software Download Sites

there is the link for the download, make sure you get the most up to date release for your device with your service provider
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Old 11-04-2010, 03:16 PM   #12 (permalink)
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Ok, I'm gonna try this. I'll let you know in 10 minutes.
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Old 11-04-2010, 03:38 PM   #13 (permalink)
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I will be on for a while still got 3.25 hrs left in my shift here at work
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Old 11-04-2010, 03:45 PM   #14 (permalink)
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Ok, I installed and updated, DTM recongnise it as a Blackberry Bold 9700 and he recongnise my Pin. But it can't connect with my Bold, so I can't make an back up. There are more updates but when i want to install it, DTM says that I need to back up before updating, but I can't. I can continue updating here, but i don't want to lose all my contacts because some are very important.
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Old 11-04-2010, 03:52 PM   #15 (permalink)
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So what to do now?
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Old 11-04-2010, 03:53 PM   #16 (permalink)
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if you update from DTM it should automatically backup with doing that update. then after that you could do the full reload after that
more tedious but still same effect.
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Old 11-04-2010, 03:55 PM   #17 (permalink)
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Ok, I'm gonna do the update now.
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Old 11-04-2010, 03:58 PM   #18 (permalink)
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It doesn't update, it gives an Error, it says check your internet connection. But there's nothing wrong with it.
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Old 11-04-2010, 04:02 PM   #19 (permalink)
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And he still recognise it, but can't get in touch with the blackberry. So I can't do anything now.
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Old 11-04-2010, 04:32 PM   #20 (permalink)
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Can you help me Calebrity, don't really have much time left.
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