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Old 11-06-2010, 11:11 PM   #1 (permalink)
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Exclamation Constant email issues

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For the past few months, my phone will just stop receiving email from one, or both, of my accounts. This generally happens about once a week. Pulling the battery usually resets everything and I start receiving email again, but it's getting annoying. What else can I do?

Also, every month or so (for the past year), my phone will randomly receive 20-100 old messages that I have already gotten. After a few minutes they disappear again. This isn't nearly as annoying since they disappear on their own, but it's still weird. No idea if the two are related.

Thanks for any help.
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Old 11-07-2010, 11:34 AM   #2 (permalink)
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Are you on a Corporate BES? If so , contact your IT group.
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Old 11-07-2010, 07:05 PM   #3 (permalink)
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No, not on a BES. Thanks though.
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Old 11-07-2010, 07:52 PM   #4 (permalink)
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You did not indicate what email program you are using but if Outlook maybe this will help.


Overview

The BlackBerry smartphone user is receiving old email messages on the BlackBerry smartphone after a .pst file is restored on a Microsoft® Exchange server.

Cause

When the BlackBerry Internet Service connects to an integrated email account to check for new email messages, any email messages with unique identifiers (UIDs) that were not seen on the previous connection are downloaded and delivered to the BlackBerry smartphone.

When a .pst file is restored on a Microsoft Exchange server, any email messages that are placed in the Inbox folder on the Microsoft Exchange server as a result of the restoration are interpreted as new email messages by the BlackBerry Internet Service and are delivered to the BlackBerry smartphone.

Resolution

Move the old email messages from the Inbox folder to a different folder. Since the BlackBerry Internet Service only checks the Inbox folder when determining if new email messages have arrived, the old email messages are not sent to the BlackBerry smartphone.
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