After downloading a Blackberry update for my 9700 Bold, my contact alerts (ringtones for incoming calls and SMS messages) don't work correctly. I've tried re-setting them and even choosing new ones but no luck. In some cases, I'm even getting ringtones that are specifically set for phone calls for certain people when text messages come in from other people. I went to the T-mobile store to see if anyone there could help. They had me load the store number and assign an alert (ringtone) to it. It worked so they assumed it was fixed. It wasn't. 10 minutes later a call came from a contact, and I got a ringtone that is assigned to a text message alert from another person. I'm fairly new to Blackberry so please let me know if I'm just missing something. I'm checked this forum and don't see a similar issue.

Welcome to the Forum.


You can assign a custom ring tone to a contact without changing other notifications.
Custom ring tone options appear with your contacts and your notification profiles. When you assign a custom ring tone to a contact, a new
profile exception appears with your notification profiles as "Calls From <contact>". Notification profile exceptions are shared between your
contacts and your notification profiles and changes that you make in one application are made in the other application.
Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile.
Assign ring tones and alerts to a contact
You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts. When you receive
a call or message from the contact, your device uses the assigned ring tone or alert, even if you switch your sound profile to Silent or Vibrate
Only. If you do not want to be notified with the assigned ring tone or alert, you can set your sound profile to All Alerts Off.

1. On the Home screen, click the Sounds icon.
2. Click Set Contact Alerts.
3. Click Add Contact Alert.
4. Press the Menu key.
5. Click Add Name.
6. Click a contact.
7. To add additional contacts, repeat steps 3 to 5.
8. Click the application or item that you want to change.
9. Change the ring tone or alert information.
10. Press the Menu key.
11. Click Save.

Add a caller ID picture for a contact
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the Menu key.
4. Click Add Picture.
5. Highlight a picture.
6. Press the Menu key.
7. Click Select.
8. Center the picture in the box.
9. Press the Menu key.
10. Click Crop and Save.

Change the caller ID picture for a contact
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the Menu key.
4. Click Edit.
5. Highlight the caller ID picture.
6. Press the Menu key.
7. Click Replace Picture.
8. Highlight a picture.
9. Press the Menu key.
10. Click Select.
11. Center the picture in the box.
12. Press the Menu key.
13. Click Crop and Save.

Delete the caller ID picture for a contact
1. On the Home screen, click the Contacts icon.
2. Highlight a contact.
3. Press the Menu key.
4. Click Edit.
5. Highlight the caller ID picture.
6. Press the Menu key.
7. Click Delete Picture.
8. Press the Menu key.
9. Click Save.

And be sure that the phone numbers do not have any punctuation in them in order for the SMS Contact Alerts to work.

Also ensure that no TWO Profile's for the same setting i.e. "Normal>PIN vs Normal>Level1" have conflicting settings (number of vibrations, or silent etc).

Ran into this today and had to start thinking crafty and figured it out. Took me 14mins with a few small interruptions though.