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Old 11-13-2010, 02:30 PM   #1 (permalink)
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Question blackberry crash

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Pls help me, Ma phone curve 8520 just crashed. Not coming up. Tried updating it, was working until I think I mistakingly removed it during the update. Now I am trying to re-update and it keeps saying error in updating the device. shows a battery icon with a red cross across the battery on the screen. once I take off the USB the icon goes away and the phone doen't come on. Can anybody pls help me. pls. Love this phone
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Old 11-13-2010, 02:40 PM   #2 (permalink)
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Default Re: blackberry crash

Try this to begin with. Plug the BlackBerry into a wall charger and leave it for an hour. Then while still plugged into the charger, remove the battery for a moment and replace. It will probably boot up. If not, leave it another hour and try again.

I've read others who had to wait a number of hours of charging, but see what happens in your case.

If the battery will not take a charge, you'll need to try another battery. But also check to make sure the battery is making contact with the terminals on the device.
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Old 11-13-2010, 03:17 PM   #3 (permalink)
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Default Re: blackberry crash

Tried another battery, but still gives me the same issues with the new battery. so I need help.
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Old 11-13-2010, 03:39 PM   #4 (permalink)
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Default Re: blackberry crash

Are you sure the other battery is charged?
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Old 11-13-2010, 04:48 PM   #5 (permalink)
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Default Re: blackberry crash

Yes it is fully charged, infact.
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Old 11-13-2010, 04:56 PM   #6 (permalink)
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Default Re: blackberry crash

See what others say. In the meantime, check and make sure the battery is tight in the compartment and none of the terminals on the device are bent.

If the computer will see the BlackBerry and connect then you could try wiping with JL_CMDER and make another go at an OS install, but I don't know if it's a possible solution or not.
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Old 11-14-2010, 07:57 AM   #7 (permalink)
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Default Re: blackberry crash

Pls I do I get the JL_CMDER. lemme give it a TRY. thanks a whole lot......
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Old 11-14-2010, 08:10 AM   #8 (permalink)
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Default Re: blackberry crash

Don't thank me yet. It's a stab in the dark. I'm not even sure you'll be able to connect and wipe.

Anyway, see blackberryfaq.com and find the two articles on JL_CMDER. Give it a shot.
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Old 11-15-2010, 09:30 AM   #9 (permalink)
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Default Re: blackberry crash

Now JL_CMDER is not installing on ma lappy. and I am a vista user. wat do I do now. not having ma phone in 2 days is hell. crazy..... pls send me some help.
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Old 11-15-2010, 04:34 PM   #10 (permalink)
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Default Re: blackberry crash

Don't know. Ther is another free app, BBSAK, that you may be able to use to wipe the device. Google and you'll find it. Same disclaimer: Even if you can install BBSAK I'm not even sure you'll be able to wipe, or that it will do you any good.
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Old 11-20-2010, 05:25 PM   #11 (permalink)
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Default Re: blackberry crash

Tanxs a whole lot, BBSAK actually worked. Fixed ma phone and I am good to go........Now u can accept ma tanxs.
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Old 11-20-2010, 05:31 PM   #12 (permalink)
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Default Re: blackberry crash

In the future, you may just trying undoing the update by installing the older version of whatever update you were getting. Glad it all worked out though.
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