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Old 11-20-2010, 10:42 AM   #1 (permalink)
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Default Wifi email problems

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I have a new Torch and generally all is excellent. At home there is no network coverage but the torch is locked onto a home wifi network and can surf the web no problem. Emails are a problem however. I sent myself a test message 2 hours ago. It took about twenty minutes to go and still hasn't arrived in my inbox. I have a full roaming BES contract. Any advice hugely welcoMe. I have an iPad attached to the same network and sending / receiving is almost instantaneous so it's definitely bb specific.
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Old 11-20-2010, 10:48 AM   #2 (permalink)
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Default Re: Wifi email problems

IT Policy? Have you confirmed whether wifi use is even allowed for email?
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Old 11-20-2010, 10:51 AM   #3 (permalink)
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Default Re: Wifi email problems

Your email is tied to the carrier delivery method over the cell service. WIFI is generally for internet access and internet based email access.

How are you getting into the email BES service? You must be logging into your companys server or the company is delivering it to the email address it has. Again the email service on the BB needs the cell service to work.
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Old 11-20-2010, 10:54 AM   #4 (permalink)
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Default Re: Wifi email problems

Is that exactly true? BIS will work on wifi alone. The mobile network is just one pathway to the RIM servers. Wouldn't it be the same on BES if the policy does not prevent it?
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Old 11-20-2010, 11:04 AM   #5 (permalink)
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Default Re: Wifi email problems

Hi. I am no expert but agree with the last posting. This was never ever an issue with my 9700. Does anyone know if what the wifi security settings should be for the torch (wpa/wpa2, enterprise, wep etc)??
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Old 11-20-2010, 11:09 AM   #6 (permalink)
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Default Re: Wifi email problems

So how does the BB know to check in with the BES server via internet? I would think the security of allowing an internet connection would be something the company would not allow. I think most companyxxx8217;s require a VPN or some other security to keep out hackers.
I checked my BB and it will not allow any email over the WIFI connection except a Yahoo account i have and that needs to be logged into from the browser. I just donxxx8217;t see how the redirection is automatic. I may be missing something.
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Old 11-20-2010, 11:12 AM   #7 (permalink)
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Default Re: Wifi email problems

Hi all. Does the following link not confirm that BES should be available over wifi?
http://us.blackberry.com/ataglance/n..._Via_Wi-Fi.pdf

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Old 11-20-2010, 11:15 AM   #8 (permalink)
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Default Re: Wifi email problems

That's the question, and it's over my head. Is it the policy or the nature of BES?

My assumption is that if the BlackBerry can communicate with RIM servers, it should work, mobile network or internet via wifi.
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Old 11-20-2010, 11:18 AM   #9 (permalink)
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Default Re: Wifi email problems

Nope, all it said is the IT group must allow it and apparently your IT people no longer allow this service.
I would check with the IT group and maybe they do or missed something on your setup or now block it for security reasons.


For enterprise Wi-Fi network users
System administrators for enterprise Wi-Fi networks must ensure that the following
configurations have been set up before BlackBerry data services can be accessed over the
enterprise Wi-Fi network.
1. Each BlackBerry smartphone must have a Wi-Fi connection profile for the enterprise
Wi-Fi network before it can connect. Additionally, each BlackBerry smartphone user
requires the SSID, security type, security key or credentials for the enterprise Wi-Fi
network. This information can be distributed easily and securely via a BlackBerry
Enterprise Server IT policy, or it can be configured manually via the Set Up Wi-Fi
wizard.
2. For access to BlackBerry Enterprise Server and BlackBerry MDS services, the Wi-Fi
networks assigns an IP address to each Wi-Fi enabled BlackBerry smartphone that
allows for a connection to the correct BlackBerry Router via port 4101.
3. For access to all other BlackBerry data services, each BlackBerry smartphone must
be allowed to make an SSL connection to the Internet via port 443.
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Old 11-20-2010, 11:21 AM   #10 (permalink)
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Default Re: Wifi email problems

My advice is talk to your IT admin.
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Old 11-20-2010, 11:23 AM   #11 (permalink)
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Default Re: Wifi email problems

BES can work over WiFi the same way BIS does, the device connects to RIM Ops Centre over WiFi/Internet rather than carrier. Additionally, if the WiFi router can route to the BES server (a coprporate WiFi access point, or a remote access point with VPN for example) then the device can connect to the BES directly over WiFi.

The application on OS6 is not as helpful as on previous versions, but if you look at your Manage Connections screen there is a Service Status button which should how you are connected to BIS and BES. That would be the place to start debugging the situation.
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Old 11-20-2010, 11:54 AM   #12 (permalink)
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Default Re: Wifi email problems

So the final thing is the IT group controls the world including your blackberry.
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Old 11-20-2010, 12:02 PM   #13 (permalink)
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Default Re: Wifi email problems

Hi. Many thanks. I am sure you are correct. If I looknat service status then under mobile network I have "not connected". under Blackberry Enterprise Server Connection I have "wifi".
Haven't solved my problem though. Actually suspect it's not a wifi issue as I just drive down the road into mobile network coverage and have exactly the same issue. Have pulled the battery and no change. Switched to iPad and all perfect. For some reason my torch has lost ability to communicate with the BES server
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Old 11-20-2010, 02:47 PM   #14 (permalink)
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Default Re: Wifi email problems

I still suspect those IT devils
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