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-   -   Desktop Manager 6.0.0 (http://www.blackberryforums.com/general-blackberry-discussion/240299-desktop-manager-6-0-0-a.html)

ndaniels 11-20-2010 04:32 PM

Desktop Manager 6.0.0
 
I just downloaded desktop manager 6.0.0. It is giving me a case of heartburn. It tells me "Address Book (NOT INSTALLED)". It will not synchronize the address from outlook with the device. I have same problem with home computer and work computer.
Does anyone know how to fix this thing?
I spent an hour on the phone yesterday with Sprint tech support. I was told this is a known problem for RIM. Do you suppose a solution could be in the works?
Best wishes,
Nancy:cry:

John Clark 11-20-2010 04:45 PM

Re: Desktop Manager 6.0.0
 
When does it give this message? Is it saying your address book is not installed on the device?

Dubdub 11-20-2010 04:57 PM

Re: Desktop Manager 6.0.0
 
Is this the version you downloaded and did you get it from the RIM website?:

Software Name: Desktop Software v6.0 B47
File Name: 600_b047_multilanguage.exe
Download Size: 100.496 MB
Published Date: 09/09/2010

jamead1981 11-20-2010 05:34 PM

Quote:

Originally Posted by ndaniels (Post 1676091)
I just downloaded desktop manager 6.0.0. It is giving me a case of heartburn. It tells me "Address Book (NOT INSTALLED)". It will not synchronize the address from outlook with the device. I have same problem with home computer and work computer.
Does anyone know how to fix this thing?
I spent an hour on the phone yesterday with Sprint tech support. I was told this is a known problem for RIM. Do you suppose a solution could be in the works?
Best wishes,
Nancy:cry:

What version of outlook are you running?
Posted via BlackBerryForums.com Mobile

tsac 11-21-2010 06:26 PM

Re: Desktop Manager 6.0.0
 
This is from RIM and aparently it is a know issue with some installs.


This is a previously known issue that has been escalated internally to our development teams.


Perform the following steps:

Back up the data on the BlackBerry smartphone. .
Delete all data and applications from the BlackBerry smartphone using the Wipe Handheld option. .
Restore the data to BlackBerry smartphone. .
Connect the BlackBerry smartphone to the computer and open the BlackBerry Desktop Software.
Address Book (not installed) will no longer be present.

dpnelson 12-02-2010 01:23 PM

Re: Desktop Manager 6.0.0
 
I have downloaded Desktop Software v6.0 B47 three times and when I try install it, get the message "600_047b_multilanguage.exe is not a valid Win32 application" and, of course, the installation halts. I had previously installed and used v4.6, then uninstalled it prior to the attempt with v6.0. I am running Vista with all SPs up to date.

aiharkness 12-02-2010 02:08 PM

Re: Desktop Manager 6.0.0
 
Take a look at Re: blackberry desktop manager download: "not vali... - BlackBerry Support Community Forums and see if you answer is there. I'm wondering if it's just a bothched file download.
Posted via BlackBerryForums.com Mobile


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